Actioning Approved Care Organisation (ACO) advice of transfer, discharge or absence of a young person 102-05050030

ACOs must advise Services Australia immediately of any changes in care arrangements such as a transfer, discharge or absence of young persons in their care, to make sure they are receiving the correct amount of Family Tax Benefit (FTB) entitlement. To provide notification of changes in care arrangements the ACO must complete and return via email the ‘ACO admission, transfer or discharge spreadsheet’ to the ACO processing team for actioning.

The Resources page contains information about the 'ACO admission, transfer or discharge spreadsheet'

If a young person is no longer a client of an ACO, whether this is with or without consent of the ACO, FTB payments to the ACO for that young person must cease from the date the young person left care.

Debts can be incurred by the custodial parent after care of a child has been transferred to an ACO.