Actioning Approved Care Organisation (ACO) advice of transfer, discharge or absence of a young person 102-05050030

ACOs must advise Services Australia immediately of any changes in care arrangements such as a transfer, discharge or absence of young persons who were in their care.

ACOs must email the ACO admission, transfer or discharge spreadsheet (only accessible by ACO teams) to advise of changes in care arrangements.

ACOs are also eligible to apply for past period claims for Family Tax Benefit (FTB).

For details on admissions or information on the speadsheet, see Processing Family Tax Benefit (FTB) claims from Approved Care Organisations (ACO). The Resources page contains information about the 'ACO-admission, transfer or discharge spreadsheet'

If a young person is no longer a client of an ACO, whether this is with or without consent of the ACO, Family Tax Benefit (FTB) payments to the ACO for that young person should cease from the date the young person left care.

FTB cannot be shared for a young person in the care of an ACO as shared care legislation only applies to individuals.

Note: debts are sometimes incurred by the custodial parent after care of a child has been transferred to an ACO. Recovery of these debts is the responsibility of the Service Centre responsible for payment of FTB to the custodial parent even though the State based processing centre may have generated the debt when actioning the transfer.

The Resources page contains information about the 'ACO admission, transfer or discharge spreadsheet' and a table with further information on discharges from ACO, transfers between organisations, verification, temporary absences, absconders and leave from the ACO.