Actioning Approved Care Organisation (ACO) advice of transfer, discharge or absence of a young person 102-05050030

An ACO admission, transfer or discharge spreadsheet is lodged by an ACO to advise Services Australia the young person:

• has been discharged from the ACO's care, go to Step 2
• has absconded from the ACO, go to Step 3
• is on a temporary absence from the ACO, go to Step 4
• has been admitted to an ACO, see Processing Family Tax Benefit (FTB) claims from Approved Care Organisations (ACO)

If the young person has been discharged from the ACO, cancel FTB/DOP from the date the young person was discharged.

Record details on a DOC.

Procedure ends here.

If the young person has absconded or is missing from the ACO, the ACO is not entitled to have the Family Tax Benefit (FTB) paid for up to 14 weeks.

The Child out of care without consent 14 weeks rule generally applies when a young person leaves a parent/individual without the parent/individual’s consent. This rule does not apply in the case of ACOs.

If a young person has absconded or is missing, FTB/DOP payments to the ACO for that young person should cease from the date the young person left care.

Where a young person is no longer a client of an ACO, whether this is with or without the consent of the ACO:

• cancel FTB/DOP
• record details on a DOC

Procedure ends here.

• If the young person is on a temporary absence, such as an admission to hospital, and is still a client of the ACO, continue payment of FTB/DOP to the ACO
• If someone else claims FTB/DOP for the young person, and is eligible, cancel payment to the ACO
• Record details on a DOC