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Principal carer exceptional circumstances review 102-01130050

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This document explains the job seeker principal carer exceptional circumstances exemption review Service Update. This process is to assess if a principal carer job seeker can now meet their mutual obligation requirements or needs a further exemption period. The Service Update includes the following Service Components:

  • 212 Exceptional Circs Exemption Update
  • 255 Exceptional Circs Exemption Update (Remote)

Exemption review Service Update

When a principal carer job seeker is granted an exceptional circumstance exemption, a start and end date is recorded. The principal carer exceptional circumstance exemption review Service Update will be generated by the system, before the exemption period ends.

The system will automatically book a phone appointment for non-remote job seekers within 21 days of their exemption expiring. This does not apply to remote job seekers.

During the phone appointment, review the job seeker’s current circumstances to determine if the exemption is still appropriate. Reasons for exemption might include:

  • major personal disruption to the job seeker's home
  • major personal crisis
  • jury duty
  • being a refugee
  • volunteering during a state or national emergency
  • a temporary absence from Australia

Family and domestic violence is covered under Social Worker Exemption Reviews.

The process and the actions involved are outlined in the relevant Service Profiling Update Workflow.

Job seekers selected for a principal carer exceptional circumstances exemption review Service Update may be identified by:

The Resources page contains a link to the Remote Servicing Customer Referrals intranet page.

Mutual obligation requirements for principal carers

Negotiating Centrelink Managed Job Plans

Approved activities for principal carers

Suitable/unsuitable work

Skills for Education and Employment (SEE)

Additional Child Care Subsidy (ACCS) (Transition to Work)

Mutual obligation requirements exemptions

Exempting a job seeker from mutual obligation requirements due to special circumstances

Managing compliance with compulsory requirements

The Service Strategy (PQSS) screen

Service Component Search (PQCS) and Service Component National Search (PQNS) screens

Service Components by number

Shared care for social security payments