Skip to navigation Skip to content

Centrelink intertwined records processing 102-13030100

Expand/Collapse all sectionsExpand all


For Data Quality Unit (DQU) staff only.

This document provides information about the physical deletion process for intertwined records. Intertwined records occur when updates or data of one person are coded on the record of another person. All intertwined, or suspected intertwined records, must be referred to the DQU for assessment. It is for Data Quality Unit (DQU) intertwined APS5 staff only.

The Data Quality Unit (DQU)

Intertwined records are referred to DQU for analysis and correction of errors.

DQU staff have access to transfer intertwined data using the Physically Delete Data (PHYDEL) screen. Information that has been transferred is viewable on the View Physically Deleted Data (VPHYDEL) screen.

Note: this process is known as 'physical deletion' and should not be confused with 'deletion' of data completed by Information, Communication and Technology (ICT) teams.

Physical deletion can be applied to the following fields on a customer record:

  • name
  • date of birth
  • gender
  • address
  • telephone details
  • Tax File Number (TFN)
  • marital status and
  • email address

Internal links can also be deleted for:

  • multiple records (MLC)
  • parental income (PIT)
  • partner (PTR) and
  • child to parent (CHI/PAR)

Intertwined data must be logically deleted first before physical deletion can occur.

A Display on Access (DOA) DOC is added to each intertwined record. This displays the DQU intertwined case number, Case Officer and details of the screens that have had information transferred. The Multiple and Intertwined Control (!MIC) screen is also coded by DQU staff. This enables the Multiple and Intertwined Warning (MIW) screen display.

To ensure privacy, details of the intertwined data should not be released to the customer.

Service Officers who identify a new intertwined record must refer the case to DQU using the 'Intertwined Referral Form'. A link is available in the Resources tab.

Resources contains a link to the Intertwined Referral Form and mySupport.

Intertwined Centrelink records

Centrelink customer has multiple Customer Reference Numbers (CRN)

Actioning multiple Centrelink Customer Reference Numbers (CRNs)