Qualification for Age Pension 065-03040000

From 1 July 2023, Age Pension age for all customers is 67 years.

A customer qualifies for Age Pension if they have reached Age Pension age and they satisfy the residence requirements for Age Pension.

The qualifying age for a Department of Veterans' Affairs (DVA) Service Pension is earlier than the qualifying age for Age Pension. For issues relating to customers in receipt of a DVA payment, the Resources page for links to DVA fact sheets.

Customers who do not satisfy the residence qualification for Age Pension should be advised of the likely date they will meet the residence requirements so they can contact the Services Australia at this time. Consideration should be given to offering the customer an alternative income support payment where eligible.

Customers claiming Age Pension are required to satisfy the identity requirements for that payment. If a customer does not have a 'Confirmed' Identity Confirmation Indicator (ICI), they will be required to provide documents that establish commencement of identity and use of identity in the community. The link between the identity and the individual will then be established via an approved photographic identity document.

If a customer has an existing ICI of 'Confirmed', they should not be asked to provide further identity documents. Identity Confirmation should not be confused with Proof of Record Ownership (PoRO). Customers will still need to answer PoRO questions that confirm they are the person identified in the record.

For a full list of approved identity documents, see Identity documents A to Z.