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Child support estimates 277-07040000




This document explains how to take a child support income estimate and includes checking the estimate, customer contact and estimate decision making.

Note: If an estimating customer indicates they have fears for their, or someone else’s safety:

  • Offer appropriate options to the customer, see Family and domestic violence
  • Document family and domestic violence concerns, or other sensitive issues, only in the Client Profile window of the customer who is reporting the concerns. See Table 1 > Step 9 in Documenting child support information. Do not document FDV concerns, or other sensitive issues, in the Estimate documentation macro or in any other window

Estimates of income

Customers can make an election for the child support assessment to be based on their estimated Adjusted Taxable Income (ATI) for the relevant financial year. The election is made for:

  • the full financial year if lodged on or before 1 July, or
  • the remainder of the financial year if lodged after 1 July. If lodged after 1 July, the estimate is made up of the:
    • Year to Date (YTD) ATI, and
    • estimated ATI for the remaining period of the financial year

Customers can lodge and update estimates online, verbally or in writing.

There are rules that determine if an estimate of income will be accepted. See the Child Support Guide 3.4.1 Making an income estimate election.

Estimates for use in a Notional Assessment

For information about lodging an estimate for a notional assessment, see Notional assessment relating to child support agreements.

Updating estimates

The Resources page contains links to macros, forms, lump sum calculator, estimate deeming policies, contact details, the Services Australia website, and the Customer Rights and Obligations script.

Related links

Conversation guidelines for child support estimates

Initial estimate in Pluto

Child Support estimates review (post 1 July 2010)

Child Support estimates- Reconcile (from July 2011)

Child Support’s information gathering powers

Contact with Child Support customers

Documenting Child Support information

Digital Messaging Capability (DMC) – Child Support

Fixed annual rate not to apply applications

Income processing for Child Support customers

Minimum annual rate to nil - Reducing child support assessments

Using Child Support self service

Post separation income for Child Support parents

Residency decisions for Child Support customers

Technical support in Child Support

Notional assessment relating to child support agreements

Assessments Cuba Process Help

CSAOnline secure message Cuba Process Help

Estimates Cuba Process Help

Intray management Cuba Process Help

Letters Cuba Process Help

Client Income Window Help

Estimate income Window Help

Income Details Window Help