Single Touch Payroll (STP) - Match outcomes 277-24011656

An employer reports Child Support amounts through STP. The information from the Australian Tax Office (ATO) is matched against the customer data in Cuba to make sure it is matched to the correct record. This is called a ‘match outcome’.

The matching checks in different combinations known as match keys:

• Customer tax file number (TFN)
• Customer Name
• Date of birth (DOB)

If the STP data does not result in an accurate match or returns a low confidence match outcome the Child Support amount cannot be derived. All match outcomes other than M need to be investigated to make sure that reconciliation is accurate.

There are instances where the match outcome M is not correct and the relationship with the previously matched customer needs to be ended. This is different from delinking a customer from an employer.

Service Officer will manage any follow up work generated in line with locking rules. Refer all escalations from this process to a Service Support Officer (SSO).

Service Officer

• Investigate and action STP match outcomes

Service Support Officer (SSO)

• Refer STP match outcomes to National ICS via Program Support Manager (PSM)

Program Support Manager (PSM)

• Analyse match outcome issues and liaise with SSO, if required
• Lodge mySupport form for Cuba issue and refer SD numbers to National ICS

National Intensive Collection Services (National ICS)

• Referral of STP match outcomes to Child Support Program