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Hold auto reconciliation and Single Touch Payroll (STP) auto reconciliation 277-24011635

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This document explains how staff in Employer Services (ES) can create and remove an auto reconciliation hold.

Auto reconciliation hold

ES can ‘hold’ reconciliations in certain circumstances. The functionality is like a customer hold. Putting a hold on auto reconciliation, means Cuba will hold all Employer Reconciliation Reports (ERR) over a set period on the employer’s record.

Processing rules

  • Any ERRs that fall within a hold period are processed up to the status of INIT and will be stopped from auto reconciling at that point
  • Service Officers can update data within an ERR and manually match the reconciliation match, if required
  • An active hold is defined by the end date being greater than the current date
  • Hold action can only occur for ERRs with a status of SAVE or INIT
  • ERRs with a status of SUB, UNREC, REC, ADJ will not be held by the indicator. An ERR can be un-submitted
  • Staff in ES with the ES RACF access can update the Hold window
  • Staff with Cuba access can view the Hold window

Note: if the end date is today, then it is considered inactive and is ready for auto reconciliation to occur that night.

Single Touch Payroll (STP) - Employer reconciliation

Single Touch Payroll (STP) - Issue management

Single Touch Payroll (STP) - Match outcomes

Single Touch Payroll (STP) - Update events