Single Touch Payroll (STP) - Employer reconciliation 277-24011011

National Intensive Collection Services (ICS) receive a daily report listing the employers who transitioned to STP reporting. The report includes the:

• Employer name
• Employer ABN
• Employer CSRN, and
• STP Indicator Status (On/Off)

When the STP Indicator is:

• Off, deductions will no longer be reported through the STP channel
• On, deductions are reported through STP submissions

Cuba will stop auto creating the employer reconciliation reports (ERR) on the first day of the month for the linked customers with pay dates in the previous month for reconciliation.

The STP submission is sent to the STP Data Submission List in Cuba, if there is an entry entered into the child support fields for:

• child support deduction, or
• child support garnishee

An STP New Reporter intray creates for first time reporters.

The STP data from the Australian Taxation Office (ATO) is received as Year to Date (YTD) figures for child support deductions and child support garnishees.

The Digital Gateway (DG) receives the STP data from the ATO. The DG sends the STP data to the Services Australia data team. The data team uses the YTD figure from the previous pay date and takes it away from the reported YTD figure to derive the deduction amount.

Auto reconciliation of STP submissions occurs:

• if the employer and employee data in the STP submission matches Cuba and there are no exceptions, and
• the total submitted amount matches the expected amount and the total actual/derived amount, and
• the pay event in the STP Mismatch List has been FINALISED to the reconciliation report list and the ERR has a status of INIT, and
• a payment has been received and matches the expected amount, or there is an unallocated payment which is within a tolerance of $10.00, and
• there are no other issues on the case, for example excess cash, top up or consolidated revenue debt

Note: where there is more than one ERR with a status of INIT, Cuba is not able to auto-reconcile. The ERRs must be manually matched to the payment/s or reconciled using Top Up, see Table 7 in Employer withholding reconciliation and top up.

Is available in Cuba for each individual customer. See Table 3 in Single Touch Payroll (STP) – Issue management.

Service Officer

• Contact employers to follow up on:
• STP reporting not matching the expected amounts,
• missing payments or payments not matching STP reporting
• Reconciling payments received from employers with STP reporting
• Make decisions relating to the use of top up

Service Support Officers (SSO)

• Refer STP reporting issues to National Intensive Collection Services (ICS) via Program Support Manager (PSM)
• Lodge mySupport form for Cuba issues and refer SD number to National ICS via site PSM
• Make decisions relating to appropriate referral of consolidated revenue debt submission for escalation to PSM

Program Support Manager (PSM)

• Analyse escalated issues and liaise with SSO, if required
• Review and refer consolidated revenue debt submissions for approval to National ICS or Child Support Program