Employer withholding reconciliation and top up 277-04170000

Where a customer is linked to an employer for EW, the employer must:

• deduct a fixed amount of child support from the customers salary each payday
• remit all money deducted by the 7th of each following month to Child Support
• tell Child Support of the amounts deducted for each employee

EW reconciliation is the process where Child Support compares the actual deduction received from the employer with the expected employer deductions each month. See Employer withholding (linking) for Child Support customers.

Cuba will:

• automatically reconcile employer accounts except where the payments received do not match the expected deduction amounts in Cuba
• not auto reconcile when amounts received do not match the expected amounts or outstanding issues exist on Cuba e.g., employer debt

An Employer Services Officer (ESO) may need to manually complete parts of the reconciliation process. This may include:

• reconciliation of payments, or
• applying top up

Employer Services Officers (ESO)

Are responsible for:

• reconciling payments received from employers
• contacting employers to follow up on missing payments or payments not matching the expected amounts
• making decisions relating to the use of top up

Service Support Officers (SSO)

Are responsible for:

• approval of consecutive Rec to Nil
• approval of second month Top up, or
• a consecutive combination of Rec to Nil or top up