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Employer withholding reconciliation and top up 277-04170000



Contact details

Payment Services Team

Templates

Employer Services teams

Reconciliation documentation templates

Adjustment documentation templates

Use 'Save As' workaround to download/use the below attachments.

Do not share these attachments externally. See Freedom of Information – Information Publication Scheme.
\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.pngCS Manual Cheque Request form
\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.pngEmployer account refund template
\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.pngReassign template
\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.pngRec to Nil Approval template
\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.pngTop up Approval template
\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.pngs72A Documentation template
\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.pngs72A Documentation template - Large Employers
\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.pngAssociated Org template
\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.pngOnline Employers - Ceased Employment template
\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.pngSubsequent top up and Rec to Nil approval SSO Feedback template

Payment services team

Do not share this attachment externally. See Freedom of Information – Information Publication Scheme.
\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.pngPayments Reassign Request Template

Secure messaging

Task cards

Use 'Save As' workaround to download/use the below attachments.

Do not share this attachment externally. See Freedom of Information – Information Publication Scheme.
\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.pngHow to convert a letter to PDF

Secure message letter templates

Note: the letters below have not been reviewed and approved by the Correspondence Branch. This process will be undertaken shortly. If the letter required is not here, check the list of endorsed letters at Operational Blueprint letters and electronic messaging.

Use 'Save As' workaround to download/use the below attachments.

Do not share these attachments externally. See Freedom of Information – Information Publication Scheme.
\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.pngCopy of latest deduction schedule - Employer Contacted
\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.pngCopy of latest deductions schedule - Unable to contact employer
\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.pngChild Support Deductions Report - Employer Contact
\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.pngChild Support Deductions Report - Unable to contact employer
\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.pngDeduction Variation Information Required
\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.pngCopy of Deductions Schedule - Urgent change
\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.pngChild Support Deductions - Ceased Deductions Copy (immediate advice)
\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.pngs161 and s120 - Copy of Notice
\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.pngConfirmation of employment
\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.pngRequest for information from liquidator
\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.pngRedundancy-retrenchment information - Employer Contacted
\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.pngRedundancy-retrenchment information - No employer contact

Digital faxing

Note: the below letters have not yet been reviewed and approved by the Correspondence Branch. This process will be undertaken shortly. If the letter you are looking for is not here, check the list of endorsed letters at Operational Blueprint letters and electronic messaging.

Use 'Save As' workaround to download/use the below attachments.

Do not share these attachments externally. See Freedom of Information – Information Publication Scheme.
\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.png Digital Faxing Cover Letter Template
\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.png Digital Faxing Instruction
\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.png Reminder Fax - not enrolled in Secure Messaging
\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.png Reminder Fax - Secure Messaging Employer
\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.png Digital Faxing - Confirmation of Employment
\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.png Digital Faxing - Request for information from Liquidator
\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.png Digital Faxing - Warning late remittance
\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.png Redundancy-retrenchment information - Employer contacted
\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.png Redundancy-retrenchment information - No employer contact

Reconciliation Support tools

Use 'Save As' workaround to download/use the below attachments.

Do not share these attachments externally. See Freedom of Information – Information Publication Scheme.
\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.pngUnresolvable unallocated cash
\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.pngExclusion of top up referral Process

Miscellaneous tools

Use 'Save As' workaround to download/use the below attachments.

Do not share these attachments externally. See Freedom of Information – Information Publication Scheme.
\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.pngRedundancy ESO Instruction
\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.pngEmployer Services documentation - Where to document
\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.pngWith Compliments slips - Child Support Deductions Report
\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.pngHow to report Associated Employers
\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.pngText for contacting an employer via a website
\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.pngNational Cuba positions - locking and routing rules

ES Non Compliance Service Officer instructions

EF1 Non-compliance referral template

Early intervention process flowchart

Variation codes - Actual greater than expected

Reason Codes explain difference between the actual and expected deductions when reconciling employer withholding payments. Adjustments can be made in the Summary or Detail window.

View the codes in the Payer Employer Withholding Enquiry window.

Table 1

Code

Updated by

Description

ADDI (ADDIT)

  • Service Officer
  • CSBOS

Code can be used when:

  • a payer voluntarily chooses to increase the deducted amount
  • deductions are received which are greater than the expected amount, but without explanation for the increase
  • amounts received are greater than expected due to incorrect pay cycles which must be corrected
  • payer requested employer to deduct the extra amount

Note: before using this code, confirm the funds were deducted from the correct payer as commonly, employers include monies for s72A request for another payer with the expected amounts for linked payers.

ADV (ADVANCE)

  • Service Officer
  • CSBOS

Advance due to holidays or long service leave

LETN (LETNREC)

  • Service Officer
  • CSBOS

Deduction letters not received by employer

NEWD (NEWDED)

  • Service Officer
  • CSBOS

Employer deducting at new rate earlier than required

OLDD (OLDDED)

  • Service Officer
  • CSBOS

Employer deducting at old rate

RSDE (RSDEMP)

  • Service Officer

Payer resumed employment with previous employer

TERM (TERMPAY)

  • Service Officer
  • CSBOS

Deducted from Payer’s termination payment

SRND (System Rounded)

  • Cuba

Payment is within $10 of the expected amount on a single payer employer

PREVPDAT (Previous Paydate)

  • Cuba

Used when reconciling on the first pay date of the month, and Child Support are in receipt of funds for the first and previous months. AFPM will display which stands for previous month

NOPO (NOPOST)

  • Cuba

ERR to be reconciled before posting of expected deduction amount is only applicable to ERRs reconciled before February 2005

Variation codes - Actual less than expected

Reason Codes explain difference between the actual and expected deductions when reconciling employer withholding payments. Adjustments can be made in the Summary or Detail window.

View the codes in the Payer Employer Withholding Enquiry window.

Table 2

Code

Updated by

Description

DIDN (DIDNOTD)

  • Service Officer
  • CSBOS

Employer did not deduct. Repetitive use of this code may indicate:

  • incorrect pay cycles
  • the employer is unsure of their obligation to deduct
  • the employer may be choosing not to comply or could be deducting and not remitting funds

LETN (LETNREC)

  • Service Officer
  • CSBOS

Deduction letters not received by employer

SRND (System Rounded)

  • Cuba

Payment is within $10 of the expected amount on a single payer employer

LWP (LWOP)

  • Service Officer
  • CSBOS

Payer on leave without pay

NEM (NOTEMP)

  • Service Officer
  • CSBOS

Payer has left employment

NEWD (NEWDED)

  • Service Officer
  • CSBOS

Employer deducting at new rate earlier than required

OLDD (OLDDED)

  • Service Officer
  • CSBOS

Employer deducting at old rate

PEA (PROTECT)

  • Service Officer
  • CSBOS

Payer earnings under protected earnings amount

RSDE (RSDEMP)

  • Service Officer

Payer resumed employment with previous employer

STRK (STRIKE)

  • Service Officer
  • CSBOS

Payer on strike during deduction period

CASL (Casual Employee)

  • Service Officer
  • CSBOS

Casual employee has not worked and not been paid. If employee has been paid but there is an insufficient amount to deduct from, the PEA code should be used

WRKC (Workers Compensation)

  • Service Officer
  • CSBOS

Employee is currently receiving workers compensation payments. Where this is the case, the ESO must create a General Follow Up intray and document in the notepad that the payer is on workers compensation and to consider alternative collection action with the relevant Workcover Authority. Route to the owning Service Officer or team

Codes to use if a payer is added to the Reconciliation report

The following codes will be available if a payer is added to the Reconciliation Report.

Note: the s72A code is initially used to add a payer to the reconciliation report in the Summary window. The correct reason code must be updated in the Detail window.

Table 3

Code

Updated by

Description

DUPL

Service Officer

Added payer is linked to another employer

FDED

Service Officer

First deduction received from employer - no pay date for payer

LDED

Service Officer

Last deduction received from employer - no pay date for payer

S72A

Service Officer

Employer deducted money according to s72A requirement

Child Support Business Online Services (CSBOS) reason code

Reason Codes explain difference between the actual and expected deductions when reconciling employer withholding payments. Adjustments can be made in the Summary or Detail window.

View the codes in the Payer Employer Withholding Enquiry window.

Table 6

Code

Updated by

Description

ERR (RECERR)

Auto generated by Cuba for CSBOS

Error in reconciling

This code was to be used by the data transfer functionality for online accounts when employers submit deductions that do not match the expected without reason codes, which would then exception for Service Officer intervention.

Note: do not use this code when reconciling.

Codes to use for Detail Level only

Reason code for Detail Level only.

Table 4

Code

Updated by

Description

ERR (RECERR)

Auto generated by Cuba for CSBOS

Error in reconciling (CSBOS. Do not use this code when reconciling)

DUPZ

Service Officer

Linked payer is added to another employers ERR

ADJUST

Service Officer

Note: downward adjustments will remain at pending until a Service Support Officer (SSO) makes a decision

Post reconciliation adjustment (upward or downward)

OTHER

Auto generated by Cuba for CSBOS

Cuba only

Codes to use for Summary Level only

Reason code for Summary Level only.

Table 5

Code

Updated by

Description

MULTIPLE

Cuba

Multiple reason codes are used for a customer at detail level

PREVDED

Cuba

Used when reconciling on the first pay date of the month, and Child Support are in receipt of funds for the first and previous months. AFPM will display which stands for previous month

Overseas Authority Organisations reason codes

Overseas accounts are reconciled in a different way to Employer accounts. Employer Services do not reconcile overseas accounts.

When a schedule is received from an overseas authority. The schedule is sent to ICT to process the data into Cuba with predetermined reason codes (not used by Employer Services)

Table 7

Code

Description

CONV TO LESS (converted to less)

Correct deduction when converted from overseas authority is less than expected

CONV TO MORE (converted to more)

Correct deduction when converted from overseas authority is more than expected

DEDN WAS LESS (deduction was less)

The deduction amount sent by the overseas authority is less than expected for the period

DEDN WAS MORE (Deduction was more)

The deduction amount sent by the overseas authority is more than expected for the period

LEFT O/S EMPLOY

The overseas payer left current employment before or during the period

ADD OS PAYER

An overseas payer who is not linked is to be added to the ERR

OTHER

for conversion purposes only

DLTE

The following code is only viewable on the Payer Employer Withholding Enquiry window. This status:

  • displays when the employer reconciliation report for the pay date has been deleted
  • does not update if the pay date is subsequently created

To identify if money was reconciled view the Actual Ded column.

If the amount displayed is:

  • greater than 0.00, it indicates the pay date was created after deletion and then reconciled
  • 0.00, an organisation follow up intray may be appropriate