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Child support overpayments and other payee debt 277-04260000



This document outlines information about identifying and managing overpayments and other kinds of payee debts.

Definition of overpayment

Overpayments occur when a payee receives funds they were not entitled. This occurs when:

  • a person is paid amounts that exceed the amount they are entitled to (carer debt). This includes when liability has been retrospectively changed, or
  • a person is paid amounts in error and is required to pay the amounts back

Recovery of overpayments

A person who has overpaid may choose:

  • whether or not the amount overpaid is to be recovered
  • enforce recovery privately in a court

Child Support can recover overpayments through administrative enforcement powers, and if needed, by litigation and court action.

Amounts recovered will be returned to a person after the amounts is received, and there are no other amounts payable.

Recoverable overpayments

Overpayments arising after 1 July 2018 (15 May 2019 for WA ex-nuptial cases) are recoverable, unless:

  • a decision results in the liability ending from or before the start date
  • the payer of a liability ceased to be a resident of Australia or a reciprocating jurisdiction. Note: this is a terminating event that will not end the liability from the start date

Overpayments arising before 1 July 2018 (15 May 2019 for WA ex-nuptial cases) are recoverable based on the specific criteria used at the time. Do not change decisions already made on these overpayments.

Contents

Using consolidated revenue to repay funds

Collecting child support payments privately and/or discharging arrears

Contact with Child Support customers

Correcting errors on Child Support cases

Customer Management Approach (CMA) for Child Support

Disclosing information under child support law

Debt repayment

Documenting Child Support information

Employer Withholding (linking) for child support customers

Excess cash on a Child Support customer's account

Financial hardship

Income processing for child support customers

Letters for Child Support customers

Non-agency payment (NAP)

Child Support objections

Recovery of debts by customers in court

Payment options for customers

Recovery from a payee's child support entitlement

Residency decisions for Child Support customers

Section 107 and Section 143 orders for Child Support customers

Stage 1 – Ending case or liability

Technical support in Child Support

Tax Refund Intercept Process (TRIP) exceptions

Terminating events (Stage 2)

Waivers for Child Support customers

Intray management Cuba Process Help

Payment arrangements Cuba Process Help

Refunds Cuba Process Help

Tax Refund Intercept Process (TRIP) Cuba Process Help

Technical support Cuba Process Help