Information for payers about child support overpayments 277-04260010
This document outlines information about managing the expectations of payers when they have overpaid child support.
Overpayment not enforced
If a payer asks Child Support not to enforce recovery of an overpayment, remove the overpaid amount or balance from the Register.
Redirection of overpayment funds to other debts
If a payer has overdue child support, any money available from an overpayment repayment will be used to pay the debt. Any residual amounts will be refunded to the payer. The payer will receive written notification of this action.
Refunds to payers
A payer can ask Child Support to recover the overpayment. Child Support can only refund the payer after receiving funds from the payee repaying the overpayment. Once this occurs payments are auto-paid to the payer if Child Support has the payer’s bank account details.
The Resources page contains links to the macro, letters, automated message and examples of managing overpayments.
Related links
Child support overpayments and other payee debt
Contact with Child Support customers
Customer Management Approach (CMA) for Child Support
Documenting Child Support information
Disclosing information under child support law
Letters for Child Support customers
Recovery of debts by customers in court
Using consolidated revenue to repay funds