Single Touch Payroll (STP) - Update events 277-24011622

An update event is a correction to a submission previously made to Child Support.

It can be made by:

• employers
• the Australian Taxation Office (ATO)
• Child Support

These corrections include:

• amendments to a previous financial year
• amendments to the current financial year
• updates where there has been no previous STP reporting
• other changes relating to an earlier submission

Employers must not make a downward adjustment without contacting Child Support for approval.

Service Officer

• Investigate and action STP update events
• Contact employers to confirm deduction information, where the update event information cannot be determined

Service Support Officer (SSO)

• Provide technical support to Services Officers to support understanding and how to action STP update events
• Refer STP update event issues to National ICS via Program Support Manager (PSM)

Program Support Manager (PSM)

• Analyse escalated issues and liaise with SSO, if required