Residency decisions for Child Support customers - Specialist Service Officer 277-08310020

Cuba does not recognise the following as reciprocating jurisdictions:

• Andorra and Albania
• choose Vatican City when processing a residency decision and a customer resides in Andorra or Albania
• North Macedonia
• choose Macedonia when processing a residency decision in Cuba and a customer resides in North Macedonia

Domestic Service Officer

This includes Service Officers from all Business Lines except Specialist Residency Service Officers and International New Customer Service Officers.

• Gather information regarding the travelling customers travel or intended travel
• Record contact information gathered in Residency Referral window
• Submit residency referral on Cuba
• If customer is to be referred, route Residency Decision Required intray to TL

Domestic Team Leader (TL)

• Review the domestic Service Officers residency referral submission
• Ensure all appropriate information has been captured in separate 'contact' records
• Approve, approve override or reject submission
• Where submission has been approved or approved override, route Residency Decision Required intray to Specialist Residency Team

Specialist Residency Service Officer/International New Customer Service Officer

• Review existing information gathered and if required gather further information regarding the travelling customers travel or intended travel
• Apply tests using information gathered to determine travelling customer's residency
• Make a residency decision
• Where applicable have the decision endorsed by an International Service support Officer (SSO)
• Notify both customers of decision

International Service Support Officer (SSO)

• Where required support domestic Service Officer/TL with residency referrals
• Where applicable support Specialist Residency Service Officer/TL in making a decision

Note: the delegations for these functions may be at a lower level than the authorisations. The authorisations reflect a Child Support decision to manage issues at a certain level.