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Manage and process a change of assessment (COA) application 277-03120020

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This is a Family and Domestic Violence Interaction Point. If the customer is with another person, on speaker phone, or already identified with family and domestic violence concerns, continue with the current business conversation. Otherwise, go to the Family and domestic violence procedure to conduct the risk identification and referral process.

This document outlines the administrative tasks and processes during the COA application actioned by:

  • Internal Decision Makers (IDM), and
  • Contracted Decision Makers (CDM)

Manage COA application

The Decision Makers (DM) role is to determine if it is appropriate to make a change to the assessment by examining:

  • the COA application or cross-application
  • customer circumstances, and
  • supporting documents

Review of COA application

Effective 16 December 2014, COA applications cannot be lodged on cases where the assessment has ended for the child.

On 14 October 2024 the Administrative Appeals Tribunal (AAT) was replaced by the Administrative Review Tribunal (ART). Before this date AAT had the jurisdiction to review most child support objection decisions. Reference to previous or pending ART decisions in this procedure includes previous reviews carried out by the AAT.

The Resources page contains links to letters, templates, macros, contact details and other resources for managing and processing a COA application.

Change of assessment enquiries

Change of assessment in special circumstances

Customer Referral Guidelines (CRG) - Child Support

Finalising a change of assessment (COA) application

Report suspected fraud and corruption

Solutions Gateway Team

Personalised Services Mandate