Manage and process a change of assessment (COA) application 277-03120020
Expand allStaff who have completed the DMC Technical Support update, must read this Operational Message before issuing letters: Digital Messaging Capability (DMC) - Child Support - letters and access.
Templates
Do not share these attachments externally. See Freedom of Information – Information Publication Scheme.
S75 Decision template
S75 CDM – Recommendation and decision template
Letters
The below letters are currently being reviewed and approved by the Correspondence Branch
Use 'Save As' workaround to download/use attachment
UQ190.04 Application or response or documents being returned due to offensive content
UQ190.07 Request for contact re application - Respondent
UQ190.05 Non-parent carer case - Confirming application received - Applicant
UQ190.06 Non-parent carer case - Application or response received - Respondent
Endorsed letters on the Operational Blueprint letter and electronic messaging page:
Services Australia has endorsed these letter or electronic message for use. They are the latest version. Do not use locally produced letters or electronic messages.
UQ190.00 - Additional change of assessment information
UQ196.00 - We have sent you an important email
UQ198.00 - COA withdrawal letter
FS8.00 - s120/s161 employer schedule
Endorsed letters via the COA letter macro:
UQ190.01 Letter when additional information has been received from either party
UQ190.08 Letter to applicant response and cross application
UQ191.00 Letter when additional information has been received from either party or we have obtained information during the COA process
Calculators
Separated parents’ calculators – including Child Support formula calculators to assist general and specialist staff, including Decision Makers (DMs)/Part 6A Objections/COA staff, calculate parents’ child support payments.
Electronic File Management
COA Reason 2 and FTB implications
COA process - Customer Contact