Interpreting and making a decision on a Child Support agreement 277-02010020

Customers may be affected by family and domestic violence, be aware of cues or disclosures. If the customer is with another person, on speaker phone, or already identified with family and domestic violence concerns, continue with the current business conversation. Otherwise, go to the Family and domestic violence procedure to conduct the Family and Domestic Violence Support Model process.

Risks to a customer's privacy have been identified. See Separating Safely - protecting personal details to make sure the customer's personal details are safe before progressing.

This document outlines information for interpreting a Child Support agreement, including if the agreement is administrable, identify clauses that Child Support cannot enforce or automatically administer and applying the correct legislation based on the start date of the agreement.

Roles and responsibilities

See the Background page in Agreements between Child Support customers for information about roles and responsibilities.

Authorisations

See the Background page in Agreements between Child Support customers for information about Authorisations.

Related links

Agreements between Child Support customers

Assessing a new Child Support agreement

Recording a Child Support agreement

Ending a Child Support agreement

Managing changes affecting a Child Support agreement

Suspending or ending a Child Support agreements due to care

Administering agreements and court varied assessments (CVA) lodged post 1 July 2008 that include pre and post 1 July 2008 periods

Separating safely - protecting personal details

Family and domestic violence