Eligibility and presumption of parentage (PoP) for a child support assessment 277-03010030
Expand allStaff who have completed the DMC Technical Support update, must read this Operational Message before issuing letters: Digital Messaging Capability (DMC) - Child Support - letters and access.
This document details the process for determining eligibility and PoP regarding an application for assessment.
Persons being assessed are the parents
The Registrar needs to be satisfied that the persons being assessed are the parents of the child.
First, establish the basis for parentage (parent to child relationship) because each have different presumption rules. Parent to child relationship include:
- natural parents
- surrogacy
- adoption, or
- artificial conception
The objective of Child Support is to work with customers to register eligible child support cases. Make appropriate contact with all parties before making a decision to refuse or accept an application.
Roles and responsibilities
The International team manages cases where one of the customers lives overseas.
New Customers Service Officer
- conduct pre assessment interviews
- gather information and evidence
- make decisions on eligibility and presumption of parentage
Digitisation Solutions Support Service Officer
- check documents before scanning
- index correspondence to Cuba
- categorise Child Support correspondence
Service Support Officer
- provide advice about complex issues
- support staff to make quality decisions
- analyse and review supporting documents
Related links
Application for a child support assessment
Application for assessment - non-parent carer
Application for assessment – contact with both parties
Exemptions from seeking child support for Family Tax Benefit (FTB) customers