Customer contact following a death notification 277-22021514
Expand allStaff who have completed the DMC Technical Support update, must read this Operational Message before issuing letters: Digital Messaging Capability (DMC) - Child Support - letters and access.
This document describes the process for Child Support staff in Deceased Customer Management (DCM) when contacting a parent or carer following a death notification.
Related links
Deceased Child Support Customer Management
Notification of death - Child support
Confirmation of death for Child Support customers
Testacy Searches and collection options when someone has died