Management of files sent to the Administrative Review Tribunal (ART) 277-09180030

When a customer requests an ART first review of a Child Support decision and it has been confirmed as a valid application, the ART will email a 'Request for statement' to Child Support.

The 'Request for statement' requires Child Support to provide ART and the other parties to the appeal all documents. This includes all documents that are relevant to the review, including parts of documents such as:

• copies of original and objection decisions
• statement of reasons for Child Support’s decision
• all relevant evidence, notes, documents and letters

The final file containing this information must be sent to the ART within 28 days of the date of the request.

Where the ART has designated an appeal as a priority, they will specify a timeframe shorter than 28 days.

Documents for disclosure to the Administrative Review Tribunal (and review parties) are:

• compiled electronically by the Appeals Support team
• saved in PDF format and stored in the AST shared drive
• edited using Adobe Acrobat Pro DC
• uploaded to the ART via ‘Bluezone’ (FTP server)
• sent to the parties of the review as a hard (paper) copies, if required
• stored as final copies in HPE Content Manager

Useful links include:

• Building a File using Adobe Professional XI
• Relevance Support Document
• Preparing documents for disclosure to the Administrative Review Tribunal (and review parties)
• ART Electronic File Transfer – Standard Operating Procedure

Child Support, Indigenous and Tailored Services Division

Service Officers at the APS3 and APS4 level

• Communicate with the ART in relation to administrative matters
• Manage appeals records in Cuba and the ART database
• Prepare the ART file
• Despatch the file to the ART and the customers
• Process the ART decision
• Finalise the appeals process
• Store and transfer ART files

Service Support Officers (SSO) at the APS5 level

• Check files for completeness and compliance with privacy provisions
• Make decisions to escalate 'exceptions' to their Team Leader
• Provide guidance to APS3 and APS4 Service Officers for escalated matters
• Make non-disclosure applications to the ART

Program Officers at the APS 5 level

• Manage the Appeals Support Team (AST) mailbox
• Communicate with the ART in relation to administrative matters
• Create and manage appeals records in Cuba and the ART database

Note: Service Officers below the APS5 level who have the support from their Team Leader may carry out the roles and responsibilities of an SSO.