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Management of files sent to the Administrative Review Tribunal (ART) 277-09180030

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Relevance support document

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\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.pngRelevance support document

File preparation – all ART Appeal files

Every file has consistent Cuba screens, notepads, letters and documents. A few extra specific Cuba screens, notepads, letters and documents need to be included for some types of decision being appealed.

Note: these are the minimum requirements and further inclusions should be added if deemed relevant.

For help see an SSO/Team Leader.

Table 1

ART file standards

Description

Order of file content

Prepare all files in this order

  • ART Record of application
  • Written ART application if provided by applicant to ART
  • Objection decision letter(s) and Statement of Reasons (objection decision). Include a copy of the letters list showing:
    • only these letters
    • the date they were issued, and
    • method (Central print, Local print, Online etc.)
  • Child Support Assessment notice (if objection was allowed and assessment varied)
  • Relevant other letters, documents and notepads in chronological order (Oldest to Newest)
  • Cuba Screenshots

Standard letters, documents and notepads

Include in all files

  • Notepads relating to the original decision, include all:
    • phone conversations
    • attempted contacts
    • CAL letters
    • documents provided by both parties
  • Copies of any child support sourced information, relied upon in the making of the original decision, e.g. payslips or group certificates
  • Notepad recording the original decision. This is not required if the full text of the original decision is included in letters. Include all conversations that advised the parties of their objection rights
  • Letters to both parties notifying them of the original decision including the attached assessment notices. Include a copy of the letters list showing:
    • these letters
    • the date they were issued
    • the method (Central print, Local print, Online etc.) – Redact any unrelated or unsent letters (e.g. COA 8-1)
  • Any relevant letters/notices updating the assessment (e.g. New Child Support Period, Assessment Notices etc.) which have generated during, or had an effect in, the relevant period for the appeal
  • Copy of objection documents received from the objector, including:
    • the written objection letter (or notepad capturing the verbal objection if care)
    • any submitted evidence to support the claims
  • Copy of acknowledgement letter to objector
  • Copy of ROR letter sent to respondent
  • Copy of any responses received to the objection from the other party
  • Copies of any letters exchanging additional evidence during the objection process
  • Copies of any additional child support sourced information, relied upon in the making of the objection decision, e.g. payslips or group certificates
  • Notepads recording:
    • conversations and documents provided relating to the objection
    • objection decision discussions with both parties
    • relevant conversations with either party after the objection decision
  • Copies of any relevant information received after the objection decision
  • Unique letters should also be checked, and provided if relevant

See A to Z list of extra inclusions for specific appeal types.

Standard Cuba screenshots

Include in all files

  • Add the below standard screenshots to all file builds, unless it is stated in the specific appeal types that they are not required
  • Add reverse case screens and non-parent carer screens (if there is one), after adding all of the primary case screens

Standard screenshots:

  • Involvement List – add only if there is a reverse case
  • Case summary screen
  • Income screen – with each relevant income line separately highlighted and captured. Include Other Components screen if it contains any additional components
  • If there is an Estimate/Amended estimate in place within the relevant period, include all Estimate screens and details
  • Care screen using the ‘ALL CARE’ view type for each child in the relevant period. Each care period to be highlighted and captured in turn. For each care period, include the information behind the ‘Use Date’ button. (The care details only need to be captured from the primary case, as the reverse case uses the same care details.)
  • Case Liability Rates screen showing all assessments for the case
  • From the Case Liability Rates screen, select ‘History’ for each relevant liability line. Highlight the ‘current’ line before including the Liability History for case screen. Include the Assessment Details for Case from the current line in the Liability History screen along with the screens behind the Fmods and Clauses button, if there is any information.
    If a Full history is specified as needed include the past versions of the assessments issued at the critical points in time, this includes the assessment as it was prior to, and after, the original decision as well as after the objection decision. (Note: any versions of assessments that were issued and changed again on the same day as part of steps in an overall process are not required. Only the final changed version for the day needs to be included)
  • Child Support Period screen
  • Case Collection Details and Case Collection history screens showing private collect and Child Support collect periods from start of case
  • Payer Maintenance Liability screen, from the Case window, for the relevant period

See A to Z list of extra inclusions for specific appeal types.

File preparation – specific appeal types

A to Z list of extra inclusions for specific appeal types

Specific Cuba screens, notepads, letters and documents needed depending on the type of decision being appealed.

If there is something on the file relevant to a specific appeal type and that document or information is not listed in the below table document the reason it is, consider relevant given it falls outside what is usually considered relevant to these specific types of decisions.

Table 2

Term

Relevant period

Items to include when building an ART file

Extension of assessment/agreement after age 18 (A18)

In addition to all ART appeal files, include:

  • the relevant assessment period is the assessment that overlaps with the child’s 18th birthday, and forward up to the assessment in which the A18 extended end date falls (or up to the date the A18 extended assessment would have run if a refused A18 extension had instead been granted.)
  • care details for the child that is the subject of the A18 extension application are needed – but care details for other children of the case are not needed
  • the relevant care periods for the A18 child start from the care period that includes the date when the child turned 17, forward to the latest care period for that child:
    • Application List window for A18 application (with the application that is the subject of the review highlighted) – Customer Application Details behind this application are not included in the standard s23 file, but may be requested by the ART if they believe it is needed
    • Letters sent to customers 3 months prior to child turning 18 advising they can apply for an extension
    • Child Details screen for A18 child

ART EOT – S93(2) file for ART extension of time to appeal

When a customer has lodged a request for review by the ART of an objection decision, and the application was lodged outside of the ART time limits, the ART will need to consider whether to grant an extension of time to appeal (EOT to appeal).

The file will be prepared in the same manner as if it is being prepared for a substantive matter. Refer to the relevant

‘Special Variations’ for the substantive appeal type of the underlying decision in dispute.

In addition to all ART appeal files, include:

  • all conversations/contacts where the option to apply for an ART review was discussed, whether during or after the objection decision
  • any discussions, notepads or documents provided by the customer about the reasons for the delay in making the appeal to the ART

Note: documents should not be sent to either the applicant or the other party. Documents should only be sent to the ART. If the ART grants the EOT to appeal, then a new Review number will be provided, and the updated file will then be provided to the party(s) to the review.
Redactions: Even though the EOT to appeal file will initially only be provided to the ART, not the parties, it will eventually be provided to the parties if the EOT is granted. The EOT to appeal file should be prepared on the same basis as the eventual s23 file that will be provided to the parties if the EOT to appeal is granted, with full consideration of redaction/sensitive material/ and possible exception handling (re both parent’s information).

Agreement
  • The relevant period for an Agreement related ART appeal will depend on what aspect of the Agreement is in dispute
  • For:
    • Acceptance of the Agreement – relevant period is from the start date or made on date of the agreement, up until the latest assessment period
    • Particulars of the agreement applying (or not applying) – relevant period is from the date which the objecting party believes Agreement clause should have been applied (or should not have been applied), up to the latest assessment period
    • Agreement suspension/termination due to the payee under the agreement ceasing to be an eligible carer – relevant period is from the date the Agreement payee ceased to be an eligible carer, up to the latest assessment period
    • Termination of, or refusal to terminate, an Agreement due to clause(s) within the Agreement – relevant period is from date the Agreement has been ended (or the date from which the objecting party believes the Agreement should have been ended), up to the latest assessment period

In addition to all ART appeal files, include:

  • copy of the Agreement and Legal Certificates (if applicable)
  • copy of the application for acceptance of the Agreement or the Cuba notepad if verbal application for acceptance
  • Additional Registration Information screen – include, highlight and provide details of relevant sections like
  • Periodic rates, Formula Modification, Inflation and Clauses screen
  • the latest, and previous, Notional Assessment and Provisional Notional Assessment screens and letters are only required if the objection decision being reviewed is the termination of a Limited Agreement due to changes to the Notional Assessment (or the refusal of a request to terminate the Agreement due to changes to the Notional Assessment). In that case a copy of the written election attempting to elect to terminate the Limited Agreement should also be included

Application for Assessment (disputed on grounds other than parentage)

The relevant period for an appeal against the Application for Assessment is from the date the application was made until now.

In addition to all ART appeal files, include:

  • MAFA retrieved from Pluto
  • copy of CAL issued during registration process
  • Relationship screen highlighted for each child
  • if the application for assessment was refused as a care decision found no party was an eligible carer, include that care decision

Care

The relevant period for a Care appeal is from the date of event of the original change in care, up to the latest care period.
Care details are also needed for the care period preceding the relevant period.

In addition to all ART appeal files, include:

  • notepad which recorded the original notification of the care change
  • Benefits screen if benefits are mentioned or relevant to the decision
  • if the original decision was made by Centrelink, information and documents obtained from Centrelink including any request by Child Support to Centrelink for information exchange
  • if the original decision was made by SGT or IC, all relevant notes and documents supplied by the customer(s) between the event date and now that are stored in Customer First (unless they are duplicated in Cuba and already a part of the file)
  • copy of court orders or parenting plans which are relevant to care (these may pre-date the relevant period)
  • Family court reports are not to be included unless relevant and provided by either parent
  • If care percentage at registration is under review MAFA retrieved from Pluto

Change of Assessment (COA)

The relevant period for a Part 6A COA appeal is from 18 months prior to the original COA application through until

now, or the end of the RVA, whichever is later.

In addition to all ART appeal files, include:

  • copy of the application, and any cross application, for Change of Assessment made by either parent or the Registrar (CTP)
  • COA Maintenance (Application Details tab)
  • Formula Modification screen – select ‘Display All’
  • Clauses and inflation screens if present
  • Payee Account Summary screen (for the relevant case) with Entitlements detail screen
  • all relevant documents stored in the CTP, COA and Objection Electronic File
  • copy of all particulars in regards to a decision to credit or not credit a relevant NAP, including related Communication notepad entries (e.g. Reason 2, 3 and 5)
  • any information, evidence or documents supplied for other processes which may contain relevant information, such as hardship applications and debt repayment negotiations
  • relevant land title searches and information from litigation or other referrals (Reason 5 or 8)
  • notepads discussing topics that may be relevant to the COA reason such as, care, caring obligations, new employment, moving address, quitting employment etc.

Estimate

The relevant period includes all assessments overlapping with the start of the Initial Estimate for the financial year to

  • which the Estimate /Amended Estimate relates (or the attempted start date if the initial Estimate was refused), and
  • continuing on up to the assessment period in which the 30 June end of the financial year falls

Note: even if the Estimate/Amended estimate in dispute is not the Initial Estimate for the financial year, all the

assessments from the start date of the Initial Estimate for the financial year, up the assessment period in which the 30 June end of the financial year falls, should be included.

In addition to all ART appeal files, include:

  • any notepads detailing the discussion about the Estimate/Amended estimate, including:
    • any attempts to lodge one, even if it did not fully comply with the requirements for a valid estimate
    • whether the customer declined to make an Estimate/Amended estimate, or did not take action to provide the full information needed for an Estimate/Amended estimate should also be included
  • for all estimates (initial and amended) for the financial year include the following:
    • Client Income screen with Estimate/Amended estimate highlighted
    • Estimate Income screen
    • Estimate YTD screen
    • Estimate Component Details screen

No care details are needed, except if there are unusual aspects of the case that make the care details crucial for full understanding of the assessment (e.g. if both parents have a positive child support percentage for the same child).

Estimate reconciliation

The relevant period includes all assessments overlapping with the start of the Initial Estimate for the financial year to which the Estimate Reconciliation relates and continuing on up to the assessment period in which the 30 June end of the financial year falls.

In addition to all ART appeal files, (i.e. the documents, letters, Cuba notepads relating to the original decision includes the initial, amended, reviewed and reconciled estimate, and include:

  • the ATI for the financial year to which the estimate reconciliation relates, from Client income screen. Highlight the Reconciling income line for the financial year to which the Estimate Reconciliation relates. Note: if the estimating parent has not lodged their tax return for that year, a Determined ATI would have been used in the estimate reconciliation, and the estimate reconciliation screens/notepad will have details of how that determined ATI was calculated)
  • the further screens behind the Reconciling income line, including the:
    • Reconciling Estimate Income screen
    • Reconciliation Calculator screen
    • Details of Child support income/Allowable Deductions screen
  • Year to Date (YTD) – include full details of the YTD changes, if the YTD details has been updated:
    • by the customer electing under s63AC to update the YTD amount before the estimate reconciliation, or
    • by the Registrar deciding under s63AD to update the YTD amount after an estimate reconciliation)
  • if the Registrar has refused make any change under s63AD to update the YTD amount after an estimate reconciliation, include full details of that decision
  • for all estimates (initial and amended) for the financial year include the following:
    • Client Income screen with Estimate/Amended estimate highlighted
    • Estimate Income screen
    • Estimate YTD screen
    • Estimate Component Details screen

No care details are needed, except if there are unusual aspects of the case that make the care details crucial for full understanding of the assessment (e.g. if both parents have a positive child support percentage for the same child).

Disputed application for Fixed Annual Rate (FAR) not to apply

The relevant period for a FAR ART Appeal will be for the entire period of the child support period to which the FAR application applies.

Full history details of the versions of the assessment made for the relevant period are needed (including any assessment made after an s66B decision that a FAR not to apply decision ceases to apply and is revoked from a particular date).

Assessment history details are not required for assessment periods that do not fall within the relevant period.

In addition to all ART appeal files, include:

  • The Child Support Period, highlighting relevant period and showing details of FAR/MAR screen, and the FAR/MAR History screen with the period under appeal highlighted
  • Income screen for the parent who applied for the FAR not to apply. Highlight the income for the Last Relevant Year (LRYI) that relates to the Child Support Period in which the accepted or refused FAR not to apply assessment period falls so the ISP box is visible
  • if that LRYI is not being used relevant period (e.g. if it has been replaced by an Estimate/Amended estimate), also highlight and copy the income details being used in the assessment
  • Benefit screen (and Client Benefit History Screen as it is possible that a customer who is not currently in receipt of a benefit may have been during the relevant period)
  • Care Arrangements screens – ‘ALL CARE’ records for each child in the relevant period:
    • Highlight each entry for each relevant child for the entire relevant period
    • Ignore entries of types FINF and REJT

Care details are not needed for care periods that do not overlap with the Child Support Period to which the FAR or MAR not to apply application relates

Disputed application for Minimum Annual Rate (MAR) not to apply

The relevant period for a MAR ART Appeal will be for the entire period of the child support period to which the MAR

application applies.

Full history details of the versions of the assessment made for the relevant period are needed.

Assessment history details are not required for assessment periods that do not fall within the relevant period.

In addition to all ART appeal files, include:

  • the Child Support Period, highlighting relevant period and showing details of FAR/MAR screen, and the FAR/MAR History screen with the period under appeal highlighted
  • Income screen for the parent who applied for the MAR not to apply. Highlight the income for the Last Relevant Year (LRYI) that relates to the Child Support Period in which the accepted or refused MAR not to apply assessment period falls so the ISP box is visible
  • if that LRYI is not being used in the relevant period (e.g. if it has been replaced by an Estimate/Amended estimate), also highlight and copy the income details being used in the assessment
  • Benefit screen (and Client Benefit History screen as it is possible that a customer who is not currently in receipt of a benefit may have been during the relevant period)
  • Care Arrangements screens – ‘ALL CARE’ records for each child in the relevant period
    • Highlight each entry for each relevant child for the entire relevant period
    • Ignore entries of types FINF and REJT
    • Care details are not needed for care periods that do not overlap with the Child Support Period to which the FAR or MAR not to apply application relates

Non-agency payment (NAP)

The relevant period for a NAP ART Appeal will be from the date of payment of the NAP/PNAP until now.

Remove from the standard list above:

  • Income details for either party
  • Child Support Period screen
  • Assessment details or history of assessment details. Note: Case Liability Rates screen showing the amount of all assessments from start of the case onwards is required

In addition to all ART appeal files, include:

  • Payee Account Summary screen (for the relevant case), including Entitlement details
  • the following screens should be added for the NAP/PNAP claim in the decision under review, then repeated in order for any subsequent or previous similar NAP/PNAP payments:
    • NAP List by Case screen (highlighting the relevant entry)
    • Expanded NAP Details screen
    • Expanded NAP Item screen
    • Each separate NAP item highlighted and captured
  • copies of any court orders, child support agreements or change of assessment decisions relating to the NAP/PNAP
  • Care Arrangements screens - ALL CARE records for each child in the relevant period. Highlight each entry for each relevant child for the entire relevant period. Ignore entries of types FINF and REJT

Opt-In/Opt-In Arrears Amount

For Opt-In/Opt-In Arrears appeals the standard list of Cuba screenshots is not required.

Include the following:

  • Case Summary screen
  • Opt in – production screen (showing details of both the opt in date, and the opt in arrears period and amount of opt in arrears accepted)
  • Payer Maintenance liability screen, from the case window, for collect cases from the date of the opt-in that is the subject of the decision under review was raised in the maintenance account, highlighting any opt in arrears amount also raised
  • if there have been any later changes to the amount of opt in arrears (e.g., due to subsequent variations to the assessment rate payable for the opt in arrears period, or due to adjustments to the ‘Amount Paid to Date’ portion of the opt in arrears calculation), highlight the subsequent variation(s) to opt in arrears liability in the maintenance account
  • Case Liability Rates screen showing all assessments from the start of the case. Full ‘History’ and ‘details of assessments’ will not be needed, unless there have been variations to the Opt-in arrears amount due to subsequent variations to the assessment rate payable for the opt in arrears period

Post Separation Income

The relevant period will include all assessments for the Child Support Period to which the application for PSI exclusion relates.

In addition to all ART appeal files, include:

  • Case Liability Rates screen showing the amount of all assessments from start of the case onwards is required. Full history and assessment details are needed only for assessments relevant to the PSI exclusion application
  • Income screen of applicant parent, showing highlighted details of the applicant parent’s ATI from the last financial year that ended prior to the parents’ last separation date, up to and including the Last Relevant Year (LRYI) Adjusted Taxable Income (ATI) that the applicant sought to have reduced by the PSI exclusion application
  • if the applicant parent has made an application for PSI exclusion from an Estimate or Amended estimate, also include all details of that Estimate/Amended estimate
  • Post Separation Income screen for applicant parent, highlighting the relevant entry

No care details are needed. The exception would be if there are unusual aspects of the case that make the care details crucial for full understanding of the assessment (e.g. if both parents have a positive child support percentage and are assessed to pay each other for the same child).

Refusal of EOT to Object – S83(1) refusal of request for extension of time to object

When a customer has lodged an objection outside of the relevant objection period, they may request an extension of time (EOT) to object. If the EOT request was refused by Child Support, the customer can request an ART review of that EOT to object refusal.

Prepare the file in the same manner as if it is being prepared for a substantive matter. Refer to the relevant Special Variations for the substantive appeal type as per the underlying decision in dispute.

The only exception to this is with a Part 6A Appeal. The relevant period for an EOT to Object for a Part 6A Objection begins from the original COA application date or the beginning of the RVA, whichever is earlier. There is no requirement to build the file to include information 18 months prior to the COA application date for an EOT to Object appeal.

In addition, include all conversations/contacts where the option to object to Child Support was discussed, whether during or after the original decision, and any discussions, notepads or documents provided by the customer about the reasons for the delay in making their objection.

Registration of liabilities (other than Child Support assessment liabilities)

The relevant period for an appeal against the registration is from the date the application was made until now.

In addition to all ART appeal files, include:

  • notepads documenting the registration of the international assessment/overseas court order/maintenance order/Adult child maintenance order/spousal maintenance order
  • copy of such documents provided by either party, or central authority
  • if applicable, include the following:
    • copy of NZ in case calculator
    • foreign dollar conversion notepad/Scrutiny sheet
    • residency decision if made and relevant
    • history of any accepted or rejected relevant Australian assessment/registration for same child

Registration/Refusal to register relevant dependant

The relevant period for an appeal against the Registration or Refusal to Register a Relevant Dependant is from the date the application was made until now.

In addition to all ART appeal files, include:

  • Relevant Dependent Detail Screen
  • Care Screen:
    • select each Relevant Dependent(s) under appeal with All Care, and
    • highlight each care period for the child
  • if the original notification was from FAO data transfer include External Information Care screen

Remittance - Late Payment Penalties (LPP)

Remittance of penalties is a one party appeal – Do not send any papers a second party.

The relevant period for a refusal to remit late payment penalties appeal begins from the month in which the penalty.

Under consideration first began accumulating, until the current day.

The standard list of screen shots is not required. Include the following:

  • Case Summary screen
  • Late Payment Penalty Submission screen found in Collection Window (CW) and associated notepads. Be guided by the submission for other relevant screens e.g. assessment or account periods
  • Client Penalty Details window select LPP
  • discussion notes regarding debt collection and any LPP remission offers
  • any history of approving or rejecting requests to remit LPPs

Remittance - Estimate Penalties

Remittance of penalties is a one party appeal – Do not send any papers a second party.

The relevant period for a refusal to remit estimate penalties appeal begins from the recording of the initial estimate until the current day.

The standard list of screen shots is not required. Include the following:

  • Case Summary screen
  • Client Penalty Details window select Estimate Penalties
  • the Reconciling income line from the Income screen and further screens behind the Reconciling income line, including the:
    • Reconciling Estimate Income screen
    • Reconciliation Calculator screen
    • any associated notepads
  • Income screen showing history of estimates
  • case liability rates for the relevant period (history is not required unless there has been a recalculation of estimate reconciliation)
  • any history of approving or rejecting requests to remit estimate penalties

Build the file using Adobe Professional X1

Table 3

Action

Description

Preparation

To build a consistent quality file, the following Adobe settings are needed. This enables:

  • searchable text, where possible, subject to document quality
  • bookmarks, which allows quick location and identification of specific material within a file

Order to build files

See Process page > Table 2, Step 8.

Scan page alert

While building the file, run character analysis when prompted. This helps the redaction process.

File naming convention

All material included in the ART file needs to be assigned a file name, so the content is identifiable when collating into ADOBE ACROBAT.

Files are identified by assigning a unique file name to each document type included in the bundle.

The purpose of the file naming conventions is to:

  • make sure the file is built in ascending chronological order
  • make each file uniquely identifiable and accessible for compliance and privacy checking
  • minimise ‘drag and drop’ as a requirement in managing chronological order
  • reduce the incidence and likelihood of injury by minimising mouse clicks and movement
  • enable easy identification and correction of misnamed file

Default filenames

Some documents need to be in specific positions within the file. To make this happen, default filenames are assigned.

Document file names

Documents of more than one page existing separately (Letters, CSA Online, Cuba Notepads) need each page to be assigned an index number to make sure they are in the correct order (oldest to newest) when combined.

See examples in letters, CSA Online.

Letters

Letters need to be at top of each date range and are assigned a higher index to make sure that occurs.

E.g., an assessment notice issued 23 May 2015, its assigned file name would be

YYYYMMDD

20150523 9999

The 9999 index is applied to the last (Bottom) page and the rest of the pages are indexed in descending order upwards.

View Correspondence

Using the letters example above, Correspondence received 23 May 2015 would be assigned index 0001, filename 20150523 0001, this enables it to be correctly placed under the last page of assessment notice 23 May 2015, filename 20150523 9999.

CSA Online

CSA online correspondence needs ‘manual handling’ as Service Officers cannot be print/save notepads and attachments as single files but need to capture all communication. In this example, 3 files need to be created.

Communication notepads

Notepad filenames are saved using DDMMYY and time.

E.g., the filename is 20140527 1413 After 4pm to confirm if Leanne has stay order from court.

Collection Window notepad

Assign a default times as there is no time recorded on these notepads. Using 24H clock counting backwards from midnight.

Save the notepad with filename 20140512 2359

Is the first Collection Window notepad on this date, so default time of 2359 is assigned. Any additional notepads in Collection Window on this date would be assigned the next descending number, e.g. the next file name would be 20140512 2358. Only the last digit needs changing.

Past NTDs

Most previous NTDs can be retrieved via SHR drive and can be saved simply by ‘printing’ and

saving as per naming conventions.

e.g. For a NTD decision made on 25th May 2011 the file name is

20110525 9999. Add a marker for reference and visibility 20110525 9999NTD

Relevant material collated

Check for file name consistency, rename/ correct if needed.

Prepare to combine files

Go to Adobe

Select Create > Combine files into single PDF > Switch to List View

Select Options and make sure the below Other options are ticked

  • Always add bookmarks to Adobe PDF
  • Continue combining if an error occurs
  • Show page numbers in Thumbnail View
  • Convert all files to PDF when creating a portfolio

Select OK

Combine files

Select All > right mouse Combine Files in Acrobat

Select Combine Files

Bookmarks

Assign bookmarks to help the user navigate to the specific material in the file.

Add the following standout bookmarks as applicable:

  • Record of Application
  • Written Application
  • Statement of Reasons
  • Initial Decision letter or Notepad
  • Past Relevant Decisions – e.g. Previous Relevant NTDs, Objection or Care Decisions
  • Cuba Screenshots

Bookmarks are easily applied after the file is combined. To edit and rename existing bookmarks:

To view applied Bookmarks, select Bookmarks tab from the side menu.

Within the combined PDF file select the Bookmark tab from the left Tool bar

To rename the existing bookmarks as required:

  • Select the bookmark to rename, right mouse click > Rename:
    • Key the name of the bookmark e.g. Record of application
  • Select enter

Repeat renaming all Bookmarks as required.

mySupport

mySupport webforms:

  • Create, transfer or Retrieve a Corporate File
  • Corporate File Return

Attachments

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ART review resources

See the Resources page in Administrative Review Tribunal (ART) applications against Child Support for the suite of ART tools and resources.