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Correspondence Cuba Process Help 277-30010160

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Risks to a customer's privacy have been identified. See Separating Safely - protecting personal details to make sure the customer's personal details are safe before progressing.

This document outlines how to view, detach, reassign and change correspondence. It also includes how to Index (attach) correspondence from the List Correspondence window and the Unattached Correspondence window.

Note: correspondence uploaded to the wrong customer’s Payer Collection window requires a mySupport request to resolve. Refer the issue to an aligned Service Support Officer.

Correspondence received in Child Support

CSA Main Menu Window Help

Customer Window Help

Intray Item List Window Help

List Correspondence Window Help

Payer Collection Summary Window Help

Unattached Correspondence Window Help

View Correspondence Window Help