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Effect on Family Tax Benefit (FTB) where the customer elects to suspend or end a child support assessment 277-51130050




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This document outlines for staff, the circumstances under which parents can suspend their case due to reconciling with the other parent or a Family Tax Benefit (FTB) customer request to end their child support assessment.

Parents who reconcile

Parents reconciling is not a terminating child support event. Child Support gives customers the choice of either:

  • suspending the child support case for a maximum of 6 months
  • ending the child support case

For Family Tax Benefit (FTB), the Maintenance Action Test (MAT) ceases to apply from the date of reconciliation for children of that relationship.

Customer reconciling elects to suspend case

A Manual Follow-up (MFU) activity is automatically created for Families and Child Care (FCC) to contact the customer to confirm their relationship status and the date their relationship status changed if:

  • the customer is not linked to the payer on the customer's Centrelink record or if the date from which they were linked is different to the date advised by Child Support (A020MN), or
  • the customer separates from the payer before the end of the 6 month suspension period, but they are still linked on the customer's Centrelink record (A022MN)

If the couple separate again within 6 months, the payee will have the previous child support assessment reinstated without having to make a new application. The child support assessment only comes back into force from the date the parents re-separate.

If the customer remains reconciled with the other parent for 6 months, Child Support will end the child support case once they confirm with the customer that they are still partnered. Details of the end case will be sent to Centrelink so that the customer's record is automatically updated. If the couple separate after the case has ended, the customer is required to reapply for child support.

If the customer advises of separation, there are key tasks they should consider in order to protect their personal information. See Separating Safely - protecting personal information.

Payer not a parent of the child

An FTB customer may choose to end their child support case where the payer is found not to be a parent of the child. This may occur because:

  • a court making a section 107 decision. The court is making a decision that Child Support should never have accepted the original application. The court may or may not require the payee to repay the money to the payer, or
  • the payee electing to end their child support assessment because there is evidence that the payer is not a parent of the child (such as a DNA test)

If a child support case is retrospectively ended or retrospectively made invalid, consideration needs to be given to whether the:

  • original payer continues to be considered a parent of the child/ren
  • original payer is no longer considered a parent of the child/ren but is considered a partner or former partner of the payee
  • payee has to repay the money to the original payer

If the original payer is no longer considered a parent of the child/ren and:

  • is not considered a partner or former partner of the payee, the amounts paid are not considered maintenance income and should be removed from the Maintenance Income Test (MIT), even if the payee is not required to repay any money
  • is considered a partner or former partner of the payee and there is:
    • a section 107 court decision that the payee is required to repay the money to the original payer, the amounts paid are not considered maintenance income and should be removed from the MIT
    • no section 107 court decision that the payee is required to repay the money to the original payer, the amounts paid are still considered maintenance income and remain assessable under the MIT
Customer reconciling elects to end case

As parents reconciling is not a terminating child support event, a request to end the child support assessment is required from the payee.

Child Support will discuss with the customer their options in relation to any outstanding child support arrears.

Other circumstances to end case

Other circumstances where a child support case can be ended include where:

  • there is a fear of family and domestic violence on the payee or their family if they continue to receive or pursue child support
  • customer advises Child Support of reconciliation

A child support payee in receipt of FTB (or their current partner is in receipt of FTB) can also voluntarily end their case where none of the above reasons apply. Child Support staff will discuss the potential FTB Part A implications and offer to transfer the parent to Families to discuss the potential impacts of this decision on FTB Part A entitlements.

If a payee wants to end their case the customer should be referred to Child Support. For contact details, see Child Support. Alternatively, customers can complete the Ending a child support assessment (CS1671) form, which is available from the Services Australia website.

Note: Child Support will still need to speak to the customer before the case can be ended.

End case requests approved/rejected by Child Support

In the following circumstances Child Support staff can make the decision to approve or reject a request to end a case (or assessment for a child) on behalf of both Child Support and Centrelink:

  • parents reconcile
  • full maintenance action test exemption has already been granted
  • court decision - payer is not the parent of the child
  • the payer is not a parent of the child and the payee applies for child support against the actual parent
Child Support decision

Child Support can end an assessment without a request from the payee if:

  • a child support terminating event has occurred, for example, the child leaves their care or the child or the payer dies
  • an objection against the child support assessment is successful
  • the payer is successful in applying to a court for a declaration that the payee is not entitled to an administrative assessment of child support payable by them
Reduction in FTB rate when case ended due to retrospective change to assessment

When a child/case end is transferred from Child Support for a Child Support Collect customer on the Disbursement method, the system retrospectively changes the case to Private Collect and applies the full maintenance entitlement amount.

This retrospective change in assessment results in the customer having their annualised maintenance income assessed under the Entitlement Method. In the majority of cases, this will result in a decrease in the customer's ongoing rate of FTB Part A. This change in annualised maintenance income can also invoke Mandatory Continuous Adjustment, causing a further reduction to the customer's ongoing rate of FTB.

Note: this is not caused by incorrectly entered/ended case data or a system problem, however it can lead to an unintended and unexpected reduction to the customer's ongoing rate. Occurrences of this issue must be reported to the Level 2 Policy Helpdesk for escalation to the Policy (Advice) Assessment Team for a workaround to be considered. The Resources page has a link.

The Resources page contains suggested text for the (Q999) letter to be sent to advise FTB customers of the outcome of their request to end a child support assessment. It also contains a links to the Privacy and Secrecy Hub, the Level 2 Policy Helpdesk and contact details for Child Support and social workers.

Related links

Action required when Family Tax Benefit (FTB) customer no longer entitled to child support

Centrelink action on proving parentage for child support

Completing child support forms with Centrelink

Exemptions from seeking child support for Family Tax Benefit (FTB) customers

Maintenance Action Test (MAT) for Family Tax Benefit (FTB) customers

Referrals to legal advice for action to obtain child support to satisfy the Maintenance Action Test (MAT)

First contact about a decision and the internal review process

Ending a Child Support assessment

Recording private maintenance income on Centrelink systems