Customer disputes child support estimate reconciliation 277-24091328

This document explains the process to follow when a customer disputes the outcome of a child support estimate reconciliation:

The process will vary depending on whether:

the customer indicates that the ATO taxable income used to reconcile the estimate may be incorrect. For example:

if the customer has incorrectly recorded their Centrelink or Department of Veterans' Affairs (DVA) tax free income as taxable income in their tax return, or
if the ATO taxable income is potentially affected by fraud

a determined adjusted taxable income (ATI) was used to reconcile the estimate, due to ATO income not lodged, and the customer disputes that income
it appears that the year to date (YTD) income in the estimate may be incorrect, a YTD review can be done. This means that a Service Officer with specialist training will consider whether the YTD can be updated. If the YTD is updated, this may change the reconciliation outcome
the customer has or indicates they will lodge an objection due to the estimate reconciliation

Operational Information