Issue Resolution (CS) 277-09000000
Expand allThis document outlines content relevant to issue resolution for Child Support customers.
Government intent
The child support scheme was formed to assist separated parents to take responsibility for the financial support of their children. The Child Support Registrar administers the child support scheme that was introduced by government in 1988.
On 1 July 2011, Services Australia began delivering the services and payments provided previously by the Child Support Agency, Medicare Australia, Centrelink and the then Family Assistance Office. Child Support is now a service delivery brand within the agency.
The child support scheme involves the assessment of child support in accordance with a formula as well as the collection and enforcement of court orders, child support agreements and child support assessments.
Contents
Correcting errors on Child Support cases
Requests lodged under the Freedom of Information Act 1982
A person wants to access non-personal information
External Complaints - Child Support investigations
Possible tax evasion by Child Support customers (individuals and business)
Policy advice escalation process (CS)
Technical support in Child Support
Customer compensation and act of grace payments
Deceased Child Support customer management
Administrative Review Tribunal (ART) applications against Child Support decisions
Open Exchange of Information for Child Support customers
Legal notice for Child Support access to Australian Taxation Office (ATO) data and systems
Customer aggression - Prevention and management