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Managing reverse child support cases 277-03020010

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This document outlines information regarding the process of managing reverse child support cases.

Roles and responsibilities

Service Officer

  • Identify reverse cases
  • Obtain all relevant information from both parties
  • Escalate identified system issues
  • Advise both customers of the outcome and their rights

Service Support Officer

  • Provide advice in the event of complex issues
  • Identify system issues and complete manual processing required
  • Escalate more complex system issues

Program Support Manager (PSM)

  • Provide support with more complex cases
  • Provide approval for all manual calculations and formula modification

Reverse child support cases

Complex system processing for reverse child support cases

Non-agency payment (NAP)