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Taking a Child Support customer to court 277-04220030

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This is a Family and Domestic Violence Interaction Point. If the customer is with another person, on speaker phone, or already identified with family and domestic violence concerns, continue with the current business conversation. Otherwise, go to the Family and domestic violence procedure to conduct the risk identification and referral process.

This document outlines the process for Debt Enforcement Service Officer 5 (SO5), when initiating legal proceedings against a customer to recover child support or overpayment debts.

Roles and responsibilities

See the Background page in Debt Enforcement referrals for information about roles and responsibilities.

Debt Enforcement referrals

Guidelines prior to referring a Child Support customer for debt enforcement

Monitoring orders and case management after court, including enforcing orders

Managing Child Support customer debt enforcement referrals