Skip to navigation Skip to content

Child support notification of death - Customer First processing (LPD Coding) 277-22021549

Expand/Collapse all sectionsExpand all


For Child Support Deceased Customer Management (DCM) staff only.

This document outlines the process for Child Support to notify Centrelink when a mutual customer dies and how to complete Liable Parent Deceased (LPD) coding in Customer First.

Bereavement Service Offer: Notification of death to Centrelink and LPD coding Customer First

The Bereavement Service offer enables Child Support to share information with Centrelink regarding the death of a mutual customer.

When notified of a death of a mutual customer, the information is shared with Centrelink when:

  • child support are notified first, and
  • is not already recorded or actioned in Customer First

To check if the death has already been recorded in Customer First, see Confirmation of death for Child Support customers, Table 2, Step 1.

The Resources page has a link to the Services Australia website.