Forms 101-08070030

Customers may need to complete a form when applying for payments, or services from Services Australia.

Many payments and services can be claimed or managed online or by using self service options. Customers may still need to complete a form to provide supporting information.

The Services Australia website has forms customers can download and complete. Forms can also be issued in person at a service centre or by post.

Customers can access forms at servicesaustralia.gov.au using the:

• Forms link at the bottom of home page
• Search box at the top of each page

Forms are regularly updated, customers should download forms only when they need to complete them, to make sure they have the most up-to-date version. Old versions of forms may not be accepted and can include incorrect information.

Resources are available to help customers use and manage our services on the Accessing our services page. Customers can find information in their language, news, forms, community groups and self-service options.

Translated information is available to help customers learn about our payments and services. Customers can view translated information by title, product code and life event.

International claim forms can be accessed on the website if customers need to claim a Centrelink payment or apply for a child support assessment when living outside Australia.

The Resources page contains links to useful parts of the website.

There is a single list of forms available for staff to find specific forms.

Customers can learn how to fill in and sign our PDF forms. Customers may have problems completing forms on their computer if completing them in a web browser.

Customers with a disability or impairment who use assistive technology may not be able to access our forms. Customers using assistive technology can get help to access, complete and submit forms.

Individuals can:

• use self service
• ask someone to deal with us on your behalf
• contact us

Employers or businesses can:

• use business online services
• contact us

Health professionals can:

• use online services for health professionals
• contact us

The Resources page contains links.

If a customer needs to sign a form, it will include information about who can sign it and how. There are various signature requirements for forms:

• declaration tick box where a signature is not required
• handwritten signatures
• digital signatures
• electronic signatures

Digital and electronic signatures are different. The Resources page has a comparison table.

A digital signature:

• is an encrypted copy of the person’s signature
• is created using DocuSign software, or the inbuilt Adobe Digital ID function embedded in the (current) online forms
• increases the authenticity of the signature

An electronic signature:

• is an identifying mark made by software that identifies the signatory
• does not guarantee the authenticity of the signature

Electronic signatures can be created by:

• word processor
• digital draw pad, or
• a scanned image

An email signature is an electronic signature.