Services Australia website 101-08060000

The Services Australia public website (servicesaustralia.gov.au) is often the first point of contact for customers. It contains the most up-to-date information about Medicare, Centrelink and Child Support payments and services. See the Resources page for information from the intranet about the Services Australia website

To make finding information easier, content is structured around life events.

The 6 main life event groups are:

• Raising kids
• Living arrangements
• Ageing
• Work
• Education
• Health and disability.

Within each life event group, there are more specific circumstances, for example, Having a baby, Relationship changes and Caring for someone.

How to use life events:

• Select the appropriate life event/circumstance from the website’s home page
• Be guided to relevant information about payments and services

Services Australia website has a dark mode; it changes the colour theme from light to dark. It can help reduce eye strain for some people and is often easier to read in low light conditions.

How to use dark mode:

• Use the toggle at the top right-hand corner of the website
• When dark mode is turned on, it will remain on for future visits
• Customers can toggle back to light mode at any time

Quick codes are unique codes for every page on the website, except the home page. They help customers find specific information, without having to search or enter long URLs. Quick codes are located at the bottom of the website, just above the footer.

How to use quick codes:

• Note the QC number and share it with the customer
• For example, to help a customer find the Natural disaster page, tell them to go to the website and key ‘QC 60042’ into the search bar

Customers can use the search function at any time to find information.

How to use search:

• Key a topic, payment, service, or keyword into the search bar, located at the top of the website

Many pages on the Services Australia website have a short URL. A short URL can be given to customers to easily direct them to relevant content. Short URLs are also used in marketing and communication materials.

How to use short URLs:

• Key the short URL, such as ‘go to servicesaustralia.gov.au/disaster’ into a web browser
• See Resources for a full list of short URLs

Some of the most used resources on Services Australia website are:

• Forms
• Find us
• Contact us
• Customer complaints and feedback

Staff can submit feedback about the website, the Resources page contains a link.

The Website Progress Multidisciplinary Team (MDT) is continually improving and updating the Services Australia website. Enhancements and updates are backed by research and testing. The Resources page contains a link to more information.