Manage study details 101-08210010

AUS, ABSTUDY, PES, ABSTUDY PES, TAP, YA (student) and YA (job seeker) customers can access the Manage study details service through:

• My details > Personal and contact details or Payments and claims > Manage payments in their Centrelink online account, or
• Profile in the Express Plus Centrelink mobile app

Manage study details allows eligible customers to view past, current and future course information including:

• education provider
• course
• study load (full time or part time), and
• course start and student end dates

Manage study details allows eligible customers to update 1 or more of the following:

• add a new course
• change their course
• update current course information, including:
• study load
• student ID
• student end date (this includes if they are no longer studying)
• remove, change or confirm a future course which has not started
• apply for new Student Start-up Loans (SSL) if eligible when adding, extending or changing their course and/or change future SSL decisions when updating an existing course
• provide their Tax File Number

Eligible customers who are no longer entitled to a student payment can:

• book an appointment to transfer to YA (job seeker)
• access a streamlined JobSeeker Payment (JSP) claim

The Manage study details service collects, and in some circumstances, records updates to the customers study details. If possible, it will complete the update on the customer's record. If the system does not complete the study update, Workload Manager (WLM) will allocate a Change of Circumstance (CoC) transaction to a suitably skilled Service Officer for manual action.

YA (job seeker) customers can use the Manage study details service to provide their course details if they are studying.

Students are sent a course end review letter before their Student End Date (SED). A Confirm course end date task is created in their Centrelink online account. These customers can use the Manage study details online service to:

• update their SED, if they need more time to complete their course or will complete it earlier than expected
• add a new course if they are completing their current course and starting a new course
• record an intention to study, if they do not have details of their new course (AUS and YA students only)

Eligible customers who add a new course or change their current course details are asked to provide their family home address to assess the regional rate of Relocation Scholarship.

Eligible customers who add a new course or change their current course details have the option to apply for new SSL loans or change previous decisions for future loan periods.