Skip to navigation Skip to content

Processing Manual Follow-ups (MFU) for Families 007-13040000

Expand/Collapse all sectionsExpand all


This document outlines information on processing Manual Follow-ups (MFU) generated due to Families claims or activities.

Actioning Manual Follow Ups (MFU)

It is important that MFUs are actioned following correct processes. The actions required will vary depending on the type of MFU.

An MFU can be created manually by a Service Officer or generated automatically as a Transfer Action Generator (TAG) MFU when an action or reassessment is undertaken on a record.

Pre-processing checks for standalone and combined claims for family assistance and/or Paid Parental Leave payments

Quality On Line (QOL)

Death of a family assistance or Paid Parental Leave scheme child

Alignment of Care Manual Follow-up (MFU) activities

Child support Manual Follow-up (MFU) activities and automatic reviews

Completing child support Manual Follow-ups (MFUs)

Employer notifies a change in circumstances for Parental Leave Pay (PPL)