Double Orphan Pension (DOP) reassessments and reviews 007-06030000
Expand allThis document outlines the notification obligations for Double Orphan Pension (DOP) customers and reviews of DOP entitlement.
DOP reassessments and reviews processing
These reassessments and reviews are completed by Bereavement/Double Orphan Pension Helpdesk processing staff.
Service centre and smart centre staff can only process updates that do not affect DOP rates, for example, change of bank details. A warning appears when a customer's other entitlements are being reassessed. These cases must be referred to the DOP and Bereavement Smart Centre Processing Team for reassessment and review of the customer's rate.
The DOP and Bereavement Smart Centre Processing Team will periodically review DOP payments when there is a change in the customer or child circumstances. Formal reviews are conducted at least every two years.
Reviews are carried out when a change in DOP eligibility criteria is notified or anticipated. DOP customers are obliged to notify the agency of changes to their circumstances within 14 days. Reviews should also be set if the case history requires a scheduled review.
A two-yearly review is set at grant when the circumstances causing DOP eligibility may change. If payment is to continue after a review, another review must be set for two years' time, or sooner if appropriate.
The Resources page contains links to QSS32 - DOP - Review questions and Q888 - DOP - Invitation to claim ISP when child turns 16 letters and Office locator/Contact detail information.
Related links
Eligibility and coding claims for Double Orphan Pension (DOP)
Double Orphan Pension (DOP) overseas absences
Calculating the additional Double Orphan Pension (DOP) component
Cancellation and rejection codes for Double Orphan Pension (DOP)