Parenting Payment (PP) letters 007-04040000

Automatic letters are issued as a result of claim processing, a reassessment or cancellation activity. These include details of the customers entitlement, how it was calculated and explains the customer's rights and responsibilities.

In some circumstances, an automatic letter will not be generated, and a letter will need to be manually issued. These include cases where:

• an automatic letter cannot be generated due to the number of changes recorded or the type of activity. For example, cancelling a payment with a reason of 'Other'
• where an automatic letter is unavailable. For example, bereavements

If an automatic letter is not generated and the customer needs to be advised of the change, a Manual Follow-up (MFU) activity will be created and prompt to issue a letter manually.

Obligations listed on the backs of letters are different depending on the type of payment the customer has claimed and the type of payment their partner receives.

A letter must be sent to each person caring for the dependent child/ren (even if they are not claiming payment) to advise the result of a:

• shared care assessment, or
• principal carer determination

Letters created in the previous 28 days can be viewed and reissued on the customer's record.

PP customers will be sent automatic letters to advise them about their mutual obligation requirements. This includes letters advising details of an appointment to discuss their future mutual obligation requirements.

PP Partnered customers

PP partnered customers will receive a letter around the time their youngest child is aged 5 years 9 months advising them of an appointment to discuss mutual obligation requirements and the need to apply for another income support payment when their youngest child turns 6 years of age.

PP single customers

PP single customers will receive letters:

• around the time their youngest child is aged 5 years and 9 months advising them of details of an appointment to discuss their mutual obligation requirements when their youngest child turns 6 years of age, and
• around the time their youngest child turns 13 years and 9 months of age advising them of an appointment to discuss the need to apply for another income support payment when their youngest child turns 14 years of age

PPS customers who have an exemption from their mutual obligation requirements will receive a letter before the exemption expires, advising them of an appointment to discuss their future mutual obligation requirements or extension of the exemption.