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Parenting Payment (PP) letters 007-04040000

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This document outlines information about the different types of letters used for Parenting Payment (PP) to advise customers of changes to entitlement, to request information needed to assess a customer's entitlement or to provide information about assessment and notification requirements.

Checking, reissuing and actioning MFUs on PP letter

This table describes information about when letters are generated automatically, when manual letters for PP are required, how to action Manual Follow-up (MFU) activities, and view and reissue letters.

Expand table

Step

Action

1

Batch Laser Advice (BLA) issue

A BLA will be automatically created by the system for a PP customer after:

  • grants, rejections and suspensions
  • reassessments which produce a rate decrease, and
  • a change to customer group

Determinations which lead to a rate increase will not issue automatic letters except where there has been a change to the customer's pay day so that a payment for a period of less than 14 days results.

  • PP Partnered letters are issued via the PGA system
  • PP Single letters are issued via the PEN system

2

BLA content

The back of the letters list the customer's rights and responsibilities. Obligations are different depending on the type of payment (including the customer group) the customer has claimed. Notification provisions are not listed on the back of cancellation or suspension letters. See the Resources page for more information.

3

Check if BLA rejected by the system

Is the Parenting Payment BLA rejected by the system?

  • Yes, the system will create an MFU activity for a Service Officer to action by completing an appropriate Online Advice (OLA). Go to Step 4
  • No, the letter will be created during automatic processing and sent centrally. Go to Step 5

4

Processing manual follow up letter activities
  • 'S'elect activity from Activity List (AL) screen and press [Enter]. This will either display an incomplete letter on the Letter Display (LDT) screen or the Text Find (TF) screen for the Service Officer to choose a letter
  • The letter chosen depends on the activity that leads to the manual follow-up. Find an appropriate letter from the TF screen or, if the number of the online letter number to use is known, go to the LDT screen via the OLA Accept Service Reasons (OASR) screen and code the letter number in the Letter Code: field (for example, Q188)
  • Once the letter has been completed, code FIN (finalised) in the Command: field on LDT screen and press [Enter] to print letter. The letter may print centrally (via the Centralised Mailing Centre), or locally (via the local printer in the Service Officer's office), depending on the letter type

See Creating a manual letter or Online Advice (OLA).

  • To view previous letters or to check that the letter was printed, go to Step 5
  • Otherwise, procedure ends here.

5

Finding letters on the customer's record

All BLAs, manual letters and OLAs sent in the past 28 days can be viewed on the History Summary (HS) screen, identified by:

  • History ID: B099999999 - BLA letter (PPP or PPS), and
  • Letter code/LD: PGA09999 - PPP letter, PEN09999 - PPS letter

See Viewing or reissuing a letter or electronic message.