Cancellation, rejection, not effective, assessed and current zero rate codes for Parental Leave Pay (PPL) 007-09030010

The overall status of PPL can be viewed on the Benefit Status line or the Benefit History icon. The status of each individual PPL claim is displayed on the PPL Claim Details (P1CLM) screen.

If a customer has multiple open (OPN) claims (for example, if they have a newborn or newly adopted child and have not finished receiving PPL for an older child), the Benefit Status line will reflect the most recent claim for PPL. Both claims will display on the P1CLM screen.

Once a claim is granted, a customer's PPL benefit status will be:

• Assessed (ASS), when their claim has been preliminarily assessed as eligible and payment has not commenced (for example, due to employer acceptance, or awaiting the first PPL day)
• Current (CUR), on a day they are eligible for PPL
• Current zero rate (CZR), when payment has commenced and it is not a day they are eligible for PPL

Once the customer, and any other person linked to the same Approval ID for the child has claimed and been paid their maximum entitlement to PPL:

• their PPL will cancel CAN-EOP (end of payment), and
• the claim status will update to closed (CLO). The claim can be changed to open (OPN) to allow changes in circumstances which may impact their paid PPL days, for example the customer advises they worked on a paid PPL day
  Note: birth mothers who relinquish care of their child as part of a surrogacy arrangement or adoption will have their PPL cancelled CAN-ERC (relinquish care fully claimed).

If the customer and any other person linked to the same Approval ID for the child has claimed and been paid some but not all of the maximum entitlement to PPL by the child's 2nd birthday/anniversary into care:

• their PPL will cancel CAN-C24 (24 months passed since DOB/DOC)
• the claim status will update to closed (CLO)
• the claim can be updated to open (OPN) to allow changes in circumstances which may impact their paid PPL days, for example the customer advises they worked on a paid PPL day

Note: birth mothers who relinquish care as part of a surrogacy arrangement or adoption will cancel CAN-RKC (relinquish care not fully claimed)

If the customer and any other person linked to the same Approval ID for the child has claimed but not nominated and been paid any PPL days by the child’s 2nd birthday/anniversary into care:

• the claim status will change to rejected REJ-NDC (no days claimed), and
• a letter will automatically be sent to the customer advising of the outcome

A PPL claim is cancelled if, after it has been granted:

• it is identified that the customer was not eligible, or
• their entitlement is reassessed and they have already been paid their full entitlement, or
• when the maximum entitlement of PPL days has been claimed and paid CAN-EOP (end of payment). PPL claims associated with the same approval ID will all CAN-EOP when the last PPL day (or maximum entitlement of PPL days for the child) is paid. This means:
  • when PPL has been shared with a partner or the other parent,
  • neither parent will cancel (EOP) until the maximum entitlement has been paid and claimed for the child
• when the maximum entitlement of PPL days has not been paid and 24 months has passed since the child’s date of birth/entry in to care (CAN-C24)

The system will automatically reject or NEF a customer’s claim. Where an incorrect assessment or payment outcome occurs, Service Officers may need to manually reject or NEF a customer’s claim.

A customer can remain eligible to PPL and have some claimed PPL days rejected.

PPL day level statuses are displayed on the Parental Leave Pay (PPL) Days (P1FLX) screen.

This includes:

• individual PPL days
• paid PPL days
• rejected PPL days

The PPL calculation summary (P1CS) screen includes:

• first PPL date
• last PPL date
• AMR relevant to any changes in the first and or last PPL date

For further information on PPL days including PPL day level rejection codes, see Claiming and managing Paid Parental Leave (PPL) days for children born or entering care on or after 1 July 2023.

The PPL claim summary (P1CS) screen displays:

• the overall PPL claim status which shows whether the claim is open (OPN), a new claim (NCL) or closed (CLO)
• the PPL day level status (STS) and status reason (RSN)

PPL cannot be claimed for two children in a multiple birth or adoption. However, a customer can claim PPL for a newborn or recently adopted child while they still have an open claim for an older child.

Example: A customer claims PPL for a child that is born on 16 September 2025. Provided eligibility for PPL is maintained, and the customer has PPL days available to claim, the claim will remain open until 15 September 2027.

If a customer has more than one active PPL claim for different children, the benefit status line will display the status of the most recent PPL claim. Details and information on the earlier claim can be accessed on the PPL Claim Details (P1CLM) screen.