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Parenting, family assistance and Parental Leave Pay (PPL) reviews 007-13000000

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This document outlines information on Parenting, family assistance and Parental Leave Pay (PPL) payment and benefit reviews that may be set up on a customer's record, either automatically or manually, depending on the circumstances.

Government intent

Services Australia conducts reviews for a variety of reasons. Reviews are necessary to ensure that customers are receiving the correct entitlement and payment amount based on their current circumstances.

Types of reviews

It includes:

  • child reviews
  • child support reviews
  • Alignment of Care processes for data exchanged between Centrelink and Child Support
  • reviews for Family Tax Benefit (FTB) and Child Care Subsidy (CCS)
  • recording estimate details of a New Financial Year Assessment (NFYA) for FTB and CCS
  • Mutual Customer Identification (MCI) process between Services Australia and the Australian Taxation Office (ATO) to ensure customers receive the correct entitlement of FTB and CCS
  • mutual customer matching process between Child Support and Centrelink
  • an employer assisted dispute resolution process for PPL

Contents

Alignment of Care Manual Follow-up (MFU) activities

Child in care reviews and change of circumstances for family assistance

Child support Manual Follow-up (MFU) activities and automatic reviews

Family Tax Benefit (FTB) reviews

Mutual Customer Identification (MCI) for family assistance

Mutual customer matching with Child Support

New Financial Year Assessments (NFYA) for Family Tax Benefit (FTB) and Child Care Subsidy (CCS)

Parental Leave Pay (PPL) employer assisted dispute resolution

Processing Manual Follow-ups (MFU) for Families

Principal carer of dependent children Service Updates

Assisted dispute resolution for employer obligations for Parental Leave Pay (PPL)

Assisted dispute resolution for employer determination for Parental Leave Pay (PPL)