Health Care Card (HCC) 101-06020000

Check if the customer is receiving an eligible payment.

Is the customer receiving an eligible payment?

• Yes. The customer is issued a HCC for a 12 month period and this is automatically reissued every 12 months if they:
  • remain eligible for the qualifying payment, or
  • are in an employment income nil rate period
  • procedure ends here
• No:
  • if the customer receives Family Tax Benefit, go to Health Care Card (HCC) not renewed/issued for Family Tax Benefit (FTB) customers. Procedure ends here
  • if the customer receives other payments, go to Step 2
  • otherwise, go to Low Income Health Care Card (LIC) to test eligibility. Procedure ends here

Note: a customer can test their eligibility for more than one card, however priority card issuing will apply.

Is customer receiving Mobility Allowance (MOB) or has the customer's MOB been cancelled due to becoming a funded participant of the National Disability Insurance Scheme (NDIS)?

• Yes, go to Step 3
• No, go to Step 4

If the customer is receiving:

• MOB only, they are entitled to a HCC for 12 months. If MOB is cancelled or rejected due to a sales tax exemption for the purchase of a new car, customer may still be eligible for a HCC
• Disability Support Pension (DSP) and MOB, they are entitled to a Pensioner Concession Card (PCC) but can also be issued a HCC (non- priority card) at customer's request

If the customer's MOB has been cancelled due to becoming a funded participant of the NDIS, they retain entitlement to their Mobility Allowance HCC. For more information on issuing this card, see Cancellation and Period of Grace for Mobility Allowance.

Procedure ends here.

Is the customer caring for a foster child?

• Yes, see Foster Child Health Care Card (FST). Procedure ends here
• No, go to Step 5

Is the customer caring for a child entitled to CA?

• Yes, see Concession cards and information. Procedure ends here
• No, go to Step 6

Is the customer an Ex-Carer Allowance (child) care recipient?

• Yes, see Ex-Carer Allowance (child) Health Care Card (EHC). Procedure ends here
• No, go to Step 7

Is the customer receiving Carer Payment (CP) (child) for short-term care?

• Yes, see Carer Payment (CP) (child) short term care. Procedure ends here
• No, go to Step 8

Is the customer receiving Carer Payment (CP) (child) for episodic care?

• Yes, see Carer Payment (CP) (child) episodic care. Procedure ends here
• No, the customer is not entitled to a HCC with their current payment. See Low Income Health Care Card (LIC) to test eligibility. Procedure ends here