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Low Income Health Care Card (LIC) renewals 101-06040020




Example of change in financial investments and renewal of LIC

Example

Details

1

Example of 8-week LIC Renewal Assessment period

At LIC renewal (review of eligibility) stage, the 8-week assessment period runs between 4 and 12 weeks before their card expires (date is printed on automatically issued renewal forms).

When issuing a Manual SS054M renewal form Service Officers must add the relevant 8- week assessment period to the form before printing.

Example:

Jeff’s current LIC HCC ends on 25 June 2026. The 8-week income assessment period for Jeff’s LIC Renewal is 2 April to 28 May 2026 as follows:

Step 1: Calculate the start of the 8-week assessment period by subtracting 84 days from date of LIC expiry.

Date of the LIC expiry = 25 June 2026

Minus 84 days = 2 April 2026

Step 2: Calculate the end of the 8-week assessment period by subtracting 28 days from date of LIC expiry:

Date of LIC expiry = 28 May 2026

2

Example of change in financial investments and renewal of LIC

Tanya's current LIC HCC ends on 7 August 2025. The 8 week income assessment period for the LIC renewal process is from 15 May 2025 to 10 July 2025.

As part of the renewal process, Tanya advises that:

  • they purchased new shares in company ABC on 14 April 2023
  • they still own the same number of shares in company XYZ
  • they purchased a new managed investment with company XYHZ on 1 July 2025, and
  • the current balance of their existing bank account (already on record) is $1,000. This is different from the recorded balance of $2,400 for that account

Assessment of new shares - the Date of Event (DOV) is 14 April 2025. The Date of Effect (DOE) for the LIC system to calculate the relevant income for the assessment period is 15 May 2025. This is the start date of renewal assessment period.

Assessment of current shares - there is no requirement to code a new DOV if there is no change to the number of shares owned in the same company. Changes are made automatically to the value of current shares in line with CPI on 20/3 and 20/9 each year and displays on the Financial Investment Summary (IVIS) screen.

If the LIC renewal is triggering a rejection due to income as the share price has not reassessed (potential drop of share price since last CPI change), coding a DOV for 15 May 2025 (start date of assessment period) could assist in triggering a reassessment of the current share price.

Assessment of new managed investments - the DOV (date of purchase 1 July 2025) is after 15 May 2025 but still part of the assessment period. The DOE for this investment is also 1 July 2025. The LIC system will calculate the relevant income for the period 1 July 2025 to 10 July 2025 as part of the renewal assessment.

Assessment of existing bank account - the DOV (on Savings (SVS) screen) and the DOE for the bank account update will be 15 May 2025 (start date of assessment period).

Tanya will need to provide evidence of the purchase of the 2 new investments. Tanya will not need to provide proof of the change to her bank account balance as verification of bank account balances is not required for new claims or renewals.


Forms

Details of your child’s care arrangements (FA012)

Renewing Your Health Care Card (SS054M) – view only

Health Care Card (SS357)

Services Australia website

Low Income Health Care Card

Income test

Centrelink online accounts

Getting a refund when you don’t have your cards

Digital Support Products

Online guides and videos show how customers use self service.

Customers can view these through:

Staff can view these through: