Cancellation and rejection codes for Low Income Health Care Card (LIC), Foster Child Health Care Card (FST) or Ex-Carer Allowance (child) Health Care Card (EHC) 101-06040090

This page contains a list of rejection/cancellation codes for Low Income Health Care Cards (LIC), Foster Child Heath Care Card (FST) and Ex-Carer Allowance (child) Health Care Card (EHC). It also advises which codes may be restored and indicates whether they may be restored at a Smart Centre Call or only at a service centre. The restoration of a LIC, FST or EHC can only occur when cards have been cancelled. If the Benefit Status line on the customer's record shows LIC, FST or EHC has been rejected, the customer is required to commence the new claim process.

List of rejection and cancellation codes

Table 1

Letter	Reason Code
A-Z	CLR, DEA, DEP, DOS, EXP, FRC, FRT, FSD, IMP, INC, NAU, NIA, NPV, NRQ, NW2, NWA, O6W, OTH, POI, RET, RNP, SNI, WUK

Cancellation and rejection of LIC, FST or EHC cards

Table 2

Reason code	Description	Valid action codes	Restoration
CLR	Withdrawn/voluntary surrender	REJ, CAN, RES	$\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-phone.png$ $\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-face-to-face.png$ (does not apply to REJ)
DEA	Death of customer	REJ, CAN, RES	$\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-phone.png$ $\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-face-to-face.png$ See Undoing a death action
DEP	Customer is now an ineligible dependant	REJ, CAN, RES
DOS	Customer absent overseas	CAN, RES	$\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-phone.png$ $\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-face-to-face.png$ Can be restored only if customer did not go overseas.
EXP	Expiry of LIC coverage period	CAN, RES	$\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-phone.png$ $\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-face-to-face.png$ Can be restored as long as the renewal form has been processed within 13 weeks after expiry.
FRC	Failed to reply to correspondence	REJ	New claim may not be needed if documentation provided within 13 weeks of date claim rejected. See Request to reassess a rejected claim.
FRT	Failed to return trust and company correspondence	CAN, RES	LIC only For referral to the CAO team. See Identifying and making suitable referrals to the Complex Assessment Officer (CAO).
FSD	Failed to supply documents	REJ	New claim may not be needed if documentation provided within 13 weeks of date claim rejected. See Request to reassess a rejected claim.
IMP	Customer in gaol	REJ, CAN
INC	Income above limit	REJ, CAN, RES	$\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-phone.png$ $\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-face-to-face.png$ Restorable only if income was coded incorrectly. REJ-INC - if information has been incorrectly coded and eligibility is re-established, claim will need to be reassessed. See Low Income Health Care Card (LIC) income test or Initial contact about a decision and the review of decision process.
NAU	Not residing in Australia	REJ, CAN, RES	Claimant must be living in Australia when claiming. $\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-phone.png$ $\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-face-to-face.png$ Only restore if cancellation was due to an error and error is corrected.
NIA	Not located in Australia	REJ
NPV	No permanent visa	REJ, CAN, RES	$\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-phone.png$ $\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-face-to-face.png$ Only restore if cancellation was due to an error and error is corrected.
NRQ	Not residentially qualified	REJ, CAN	$\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-phone.png$ $\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-face-to-face.png$ Only restore if cancellation was due to an error and error is corrected. Rejections cannot be restored.
NW2	Residency less than 104 weeks	REJ, CAN, RES	$\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-phone.png$ $\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-face-to-face.png$ Only restore if cancellation was due to an error and error is corrected.
NWA	NARWP assessment not met	REJ, CAN	$\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-phone.png$ $\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-face-to-face.png$ Only restore if cancellation was due to an error and error is corrected.
O6W	Temporary overseas absence exceeds 6 weeks	CAN	$\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-phone.png$ $\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-face-to-face.png$ Only restore if cancellation was due to an error and error is corrected. Customer can reapply when they return to Australia. See Portability of concession cards.
OTH	Other	REJ, CAN, RES	$\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-phone.png$ $\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-face-to-face.png$ Check DOC regarding cancellation to see if LIC can be restored over the phone.
POI	Proof of identity not provided	REJ, CAN, RES	See Identity Review Period. $\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-phone.png$ $\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-face-to-face.png$ To restore only if Identity Confirmation has been finalised. Use the Identity Summary, located in the Customer Identity and Authentication assignment block in Workspace to check whether a customer has a confirmed identity status. If status is not confirmed, advise customer of any outstanding identity requirements as outlined in Identity Confirmation.
RET	Renewal received too late	REJ
RNP	Residence details not provided	REJ
SNI	Security notice issued	REJ, CAN, RES	$\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-phone.png$ $\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-face-to-face.png$ Only restore if SNI was coded in error and error is corrected. Customer must reapply when SNI is revoked.
WUK	Whereabouts unknown	CAN, RES	$\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-phone.png$ $\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-face-to-face.png$ Customer must provide verification of their address details if their address has not changed from that shown on the Address Details (AD) screen. Update address details on AD screen, then restore.

Child codes for LIC, FST or EHC cards

Table 3

Reason Code	Details
COS	Child overseas Restoration: Restorable only if child did not go overseas.
EMP	Not unemployed/Employed/Self Employed
LCC	Child has left care of applicant
MAR	Child is now married, Customer's income now over allowed limit
POB	Proof of birth not provided for child

Operational Information

Cancellation and rejection codes for Low Income Health Care Card (LIC), Foster Child Health Care Card (FST) or Ex-Carer Allowance (child) Health Care Card (EHC) 101-06040090

List of rejection and cancellation codes

Cancellation and rejection of LIC, FST or EHC cards

Child codes for LIC, FST or EHC cards