Remote community customers Medicare card number collection for the Pharmaceutical Benefits Scheme (PBS) and Medicare Safety Net 101-06100020
Expand allThis page contains the process for Indigenous Service Officers (ISO) to assist remote community customers to provide their Medicare card number.
Assisting remote community customers to provide their Medicare card numbers
This table describes the process for Indigenous Service Officers (ISO) to assist remote community customers to provide their Medicare Numbers for the Pharmaceutical Benefits Scheme (PBS) and Medicare Safety Net.
Action | |
Determine if customer is living in remote communityIs the customer identified as living in a remote community and their Centrelink/Medicare Australia record been mismatched by Medicare Australia?
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Letter issuedAn automatically generated letter will be sent. See Requesting Medicare card numbers from customers for the Pharmaceutical Benefits Scheme (PBS) and Medicare Safety Net. Procedure ends here. | |
Letter supressedThe automatically generated letter is suppressed. A DOC with a keyword of 'MEDIREM' is automatically created on the system. | |
Identify DOC and provide CRNsThe Indigenous Service Officer (ISO) identifies the DOC and may provide the Agent with a list of Customer Reference Numbers (CRNs). | |
Agent collect Medicare card numberThe Agent collects the customer's Medicare card number and phones the Smart Centre Call to have the number recorded. The Medicare card number is sent to the Medicare Australia in the next batch. Procedure ends here. | |
ISO collect Medicare card numberDid the ISO collect the Medicare card number during their six weekly visit?
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ISO attempt unsuccessfulWhere the ISO has attempted to collect the number but has been unsuccessful. The DOC should be finalised. Procedure ends here. | |
ISO phones Smart CentreThe ISO phones the Smart Centre Call to have the number recorded. The Medicare card number is sent to Medicare Australia in the next batch. |