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Energy Assistance Payment (EAP) 101-17061500

This page contains information about how to check if the Energy Assistance Payment (EAP) has been paid to a recipient and how to manually pay the EAP if required.

Check if the EAP has been paid to the recipient and pay manually if required

Step	Action
1	Recipient advises EAP not received Check the recipient is eligible to receive the EAP. Is recipient eligible for EAP? Yes, go to Step 2 No, advise the recipient they are not eligible for the EAP. Procedure ends here
2	Check payment screens Check payment screens in the One Time Payments Main Menu (OTPMM): Select EAP from the drop-down menu to open the OTPSUM screen The Event Date field displays the date the EAP was issued The Entitlement field displays the amount paid The Reason field displays the reason the recipient is eligible or not eligible for the EAP. Note: DVA displays when the Department of Veterans' Affairs paid the EAP Note: for Farm Household Allowance recipients check the payment via the ‘Payment List’ option screen. Has the EAP been paid to the recipient? Yes, go to Step 3 No, go to Step 4
3	Check payment details and payment nominee arrangement Check: payment destination details and update if required the NOLS screen - if a payment nominee arrangement is in place advise the recipient if the EAP has been paid to their payment nominee Procedure ends here.
4	Pay 2019 EAP manually via One Off Payment (OOP) If satisfied the recipient is eligible to receive the 2019 EAP and the payment is being paid manually before 30 June 2020: On the OOP screen: code the date the EAP was due (that is, 17 June 2019) but has not been paid in the Effect Date: field in the Payment Type: field code EAP complete the Source: and DOR: fields as appropriate press [ Enter ] check that the EAP is correct, finalise the activity on the Assessment Results (AR) screen Note: Farm Household Allowance recipients’ payments cannot be paid manually, refer to ICT.
5	Pay EAP manually via Payment Adjustment (PYAJ) 2017 EAP manual payments must be processed using the PYAJ screen. 2019 EAP manual payments can only be paid manually via PYAJ after 30 June 2020. To process the payment using PYAJ: Go to the PYAJ screen in the relevant system. This will display the Payment Adjustment Warnings (PAWS) screen with the following information: Warning: use of the PYAJ screen is monitored and any payments issued using this screen must be documented Complete the Do you want to continue? (Y/N): field, code Y. The PYAJ screen will display On the PYAJ screen code: SYL in Reason Code field Eligible payment (for example NSA, AGE, AUS) in Service Reason field For 2017 payments code 22.06.2017 to 22.06.2017 in Period date field For 2019 payments code 17.06.2019 to 17.06.2019 in Period date field EAP in Component field EAP amount in Amount field Appropriate text in Reason for Payment field Footer details press [Enter] Key Y in the Submit field press [Enter] to finalise the activity Record details in a DOC. For minimum standards, see: Online Document Recording (ODR) Creating, reviewing and deleting documents (including Fast Notes and DOA DOCs) Note: Farm Household recipients’ payments are not able to be paid manually, refer to ICT.
6	Sending a manual letter for the 2019 EAP If the 2019 EAP is manually paid by either the OOP screen or the PYAJ screen an automatic letter will not be sent to the recipient advising of the payment. Service Officer must send a Q830 to advise of the payment being made. Note: this does not apply to Farm Household Allowance recipients.