Proof of Life Certificate (AUS061) enquiries and cancellations 061-19120306

Restoring payment

Note: if arrears have been zeroed, the Arrears have been zeroed Display on Access (DOA) DOC below must also be put on the record.

Restoring payment DOC text

Customer contacted about PoL cancellation, DOV: (insert cancellation date)

Qualification for payment prior to restoration has been checked: YES/NO

Date of receipt of valid PoL certificate: (insert DOR)

Date customer last paid: (insert date last paid)

Is customer entitled to any arrears? YES/NO

Arrears period: XX/XX/XX-XX/XX/XX (exclude if no arrears paid)

Arrears amount: $ (exclude if no arrears paid)

Restoration as per SS Admin Act 1999 S85. (DSP/CAR/AGE)

Arrears have been zeroed Display on Access (DOA) DOC text

Customer returned a Proof of Life Certificate more than 13 weeks after their payment was cancelled. Proof of Life legislation allows the pension to be restored without arrears. System limitation will not allow for restoration of payment with a break in payment. Payment has been restored using BA screen. Arrears have been manually zeroed for the period from date of cancellation to the day before receipt of the Proof of Life Certificate – XX/XX/XX to XX/XX/XX. Future re-assessments over the same period will need to consider the zeroed arrears.

Arrears from XX/XX/XX have been released to customer’s bank account.

A valid Proof of Life Certificate must be completed, signed and verified by authority.

Note: the certificate can be signed by a Correspondence nominee (NOC) or Power of Attorney (POA). The certificate must be signed and dated by the NOC or POA and the authorised certifier within a 7 day period.

If the customer is unable to sign the certificate and the certificate is signed by another person on the customers behalf who is not a NOC or POA, evidence must be provided.

See Authorised representative and nominees.

Persons authorised to verify a Proof of Life Certificate:

• Official of a local or regional government authority (for example, municipal authority)
• Official of a pension agency
• Lawyer/solicitor/barrister of a law court
• Police officer
• Australian Embassy/Consulate/High Commission
• Judge/Magistrate of a law court
• Registrar of a law court
• Justice of the peace or equivalent
• Notary public or equivalent
• Medical doctor who is registered/licenced to practice by the country’s relevant competent authority

The authorised certifier must have verified the identity of the person and sighted the person who is in their physical presence. Sighting the person through video conferencing does not comply with the requirement.

Common overseas pension funds and agencies

Proof of Life – CANCELLED letter

Useful links to determine authorisers:

• Notaries-Europe
• Register of doctors - Medical Council
• Royal Federation of NZ Justices' Associations