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Qualification for ABSTUDY Lump Sum Bereavement Payment 099-02020030

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This page contains information relating to the qualification for ABSTUDY Lump Sum Bereavement Payment (LBP).

Qualification for ABSTUDY LBP

This table describes the process to check for a manual follow-up on the surviving partner's record, mapping of the manual follow-up and assessing eligibility for a LBP. Portions of this process are completed by staff in the ABSTUDY Smart Centre Processing Services team only.

Step

Action

1

Check for a Fast Note + Read more ...

Is there a Fast Note to check the customer's eligibility for a LBP on the Activity List (AL) of the surviving partner's record?

  • Yes, ensure that the MFU is mapped to region code ABS. For:
    • Telephony staff, procedure ends here
    • Processing staff, go to Step 2
  • No, go to Step 2

2

Check if customer eligible for LBP + Read more ...

Does the customer appear to be eligible for a LBP?

  • Yes:
    • Phone contact: Typically done by Smart Centre staff. Staff may complete this step if trained. Telephony staff, send an ABSTUDY High Priority Action required Fast Note to the ABSTUDY Smart Centre Processing team, requesting entitlement to be checked. Use Fast Note - select Auto text, use Students, ABSTUDY & Apprentices > Update > ABSTUDY High Priority Action required. Procedure ends here
    • Processing Team: Typically done by specialised processing teams in a service centre or Smart Centre. Unless otherwise stated, all service delivery staff may complete this step if they are trained. Processing staff, go to Step 3
  • No, go to Step 6

3

Customer eligible for a LBP + Read more ...

Payment of the LBP can be actioned by either:

  • selecting the ABSTUDY MFU, or
  • actioning a separate activity initiated by the One Off Payment (OOP) screen

If a MFU has been created, processing should be done via the MFU.

To pay LBP by:

  • selecting the ABSTUDY MFU, go to Step 4
  • actioning a separate activity initiated by the One Off Payment (OOP) screen, go to Step 5

4

Select the MFU + Read more ...

  • Select the MFU and key 'AR' in Nxt: field to go directly to the Assessment Results (AR) screen

The ABY BRVLS/OOP payment line will be populated on the AR screen.

  • Access the One Off Payment (OOP) screen from the top left corner
  • Key the calculated LBP amount in Amount$ field
  • Press Continue
  • Finalise the activity
  • Record details on a DOC

Create an online letter (Q504) when granting LBP. The Q504 letter has selectable variables to advise the customer of the rate of their on-going ABSTUDY Living Allowance.

Procedure ends here.

5

Initiate via the OOP screen + Read more ...

To process the LBP:

  • Go to the One Off Payment (OOP) screen and code:
    • Date of Effect field: key date of the partner's passing
    • Payment Type field: key 'BLS'
    • update Source and Receipt date fields
  • Press Continue
  • Go to the Assessment Results (AR) screen
  • Access the OOP screen from the top left corner
  • Key the calculated LBP amount in Amount$ field
  • Press Continue
  • Finalise the activity
  • Record details on a DOC

Create an online letter (Q504) when granting LBP. The Q504 letter has selectable variables to advise the customer of the rate of their on-going ABSTUDY Living Allowance.

Procedure ends here.

6

Customer ineligible for a LBP + Read more ...

As LBP is not a payment for which a customer makes a claim, it is not a requirement to advise a customer of non-eligibility unless the customer has sought clarification of eligibility or has been told they will be assessed for LBP.

Record details on a DOC of assessment.

Issue an online letter (Q505) letter to advise of ineligibility for LBP if required.