Deleting trust and company organisation links 043-04150030

For Complex Assessment Officer (CAO) use only

This document outlines information for Complex Assessment Officers (CAO) on the action taken to delete links relating to the assessment of the income and assets from a private trust or private company.

Deleting the links

Deleting trust and company (TAC) links should rarely be done and must only be done by CAOs. A link must only be deleted if it was created incorrectly. Note: the link must not be end dated.

If a customer ceases to be involved in a trust or company, the correct procedure is to record zero income amounts in the attribution and distribution fields (and liabilities, if appropriate) on the Trust/Company Attribution (TRA), Trust/Company Distribution (TRD) and Trust/Company Liabilities (TRLD) screens.

Links cannot be deleted between organisations and customers if there is any attribution or distribution data (including zeros) recorded on the TRA, TRD or TRLD screens. If any data is present on these fields it has historical relevance for a customer assessment and must be retained for historical purposes, subject to standard archiving/culling procedures.

Multiple or intertwined Centrelink Customer Reference Number (CRN)

CAOs must action multiple or intertwined Centrelink CRN cases referred from the Data Quality Unit (DQU).

These work items will allocate as either:

• DQU SDN – Multiple CRN Remediation (ZIAM_REQ_DQU) or
• DQU SDN – Intertwined CRN Remediation (ZIAM_REM_DQU)