Energy Bill Relief Fund 043-23061426

Services Australia website

Centrelink Confirmation eServices (CCeS)

Policy, terms and guides > Centrelink Confirmation eServices (CCeS)

External websites

energy.gov.au > Government priorities > Energy programs > Energy Bill Relief Fund

energy.gov.au > Government priorities > Energy programs > Energy Bill Relief Fund > Energy Bill Relief Fund for households

Treasury

Electricity retailers registered for Centrelink Confirmation eServices (CCeS)

A to K list of electricity retailer names

Table 1

Letter

Electricity retailer name

A-K

A to K of electricity retailers

Table 2

Name	ABN	Business name	Trading name	Also known as (AKA)
1st Energy	71 604 999 706	1st Energy Pty Ltd	1st Energy Pty Ltd
ActewAGL	46 221 314 841	Icon Retail Investments Limited and AGL Act Retail Investments Pty Ltd	ActewAGL Retail (Electricity & Gas)	Icon Retail Investments Limited
AGL	88 090 538 337	AGL Sales Pty Limited	AGL Sales Pty Limited
AGL South Australia	49 091 105 092	AGL South Australia Pty Limited
Alinta	22 149 658 300	Alinta Energy Retail Sales Pty Ltd	Alinta Energy Retail Sales Pty Ltd
Amber Electric	98 623 603 805	Amber Electric Pty Ltd	Amber Electric Pty Ltd
Ampol Energy (Retail) Pty Ltd	21 652 913 347	Ampol Energy (Retail) Pty Ltd	Ampol Energy (Retail) Pty Ltd
ARC Energy	33 614 276 827	Arc Energy Corporation Pty Ltd	Arc Energy Group
Aurora Energy	85 082 464 622	Aurora Energy Pty Ltd	Aurora Energy Pty Ltd
Brighte Energy	36 646 449 247	Brighte Energy Pty Ltd	Brighte Energy Pty Ltd
CovaU	54 090 117 730	CovaU Pty Limited	CovaU
Diamond Energy	22 145 381 915	Diamond Energy Retail Pty Ltd	Diamond Energy
Discover Energy	20 619 204 750	Discover Energy Pty Ltd	Discover Energy Pty Ltd
Electricity in a Box	74 140 547 226	Electricity In A Box Pty Ltd	Electricity In A Box Pty Ltd
Energy Australia	99 086 014 968	EnergyAustralia Pty Ltd	EnergyAustralia Pty Ltd
Energy Locals	23 606 408 879	Energy Locals Pty Ltd	Energy Locals Pty Ltd
Energy On	90 145 225 485	Energy On Pty Ltd	Energy On Pty Ltd
Ergon Energy	11 121 177 802	Ergon Energy Queensland Pty Ltd	Ergon Energy Queensland Pty Ltd
Evergy Energy	56 623 005 836	Evergy Pty Ltd	Evergy Pty Ltd
Future X Power	95 164 285 634	Online Power & Gas Pty Ltd	Future X Power	Online Power And Gas
GloBird Energy	68 600 285 827	GloBird Energy Pty Ltd	Globird Energy
GlowPower	95 619 512 935	Energy Services Management Pty Ltd	Glow Power
Horizon Power	57 955 011 697	Regional Power Corporation	Horizon Power

L to Z list of electricity retailer names

Table 3

Letter

Electricity retailer name

L-Z

L to Z of electricity retailers

Table 4

Name	ABN	Business name	Trading name	Also known as (AKA)
Locality Planning Energy	15 148 958 061	Locality Planning Energy Pty Ltd	Locality Planning Energy Holdings Limited
LocalVolts	12 609 840 379	LocalVolts Pty Ltd	LocalVolts Pty Ltd
Lord Howe Island Energy	33 280 968 043	Lord Howe Island Board	Lord Howe Island Board
Lumo	69 100 528 327	Lumo Energy Australia Pty Ltd	Lumo Energy Australia Pty Ltd
Lumo South Australia	61 114 356 697	Lumo Energy (SA) Pty Ltd	Lumo Energy
M2 Energy	15 123 155 840	M2 Energy Pty Ltd	Dodo Power & Gas	Dodo, Commander
Metered Energy	44 108 143 862	Metered Energy Holdings Pty Ltd	Metered Energy Holdings Pty Ltd
Momentum Energy	42 100 569 159	Momentum Energy Pty Limited	Momentum Energy
Next Business Energy	91 167 937 555	Next Business Energy Pty Ltd	Next Business Energy Pty Ltd
Origin	33 071 052 287	Origin Energy Electricity Limited	Origin Energy
OVO Energy	99 623 475 089	OVO Energy Pty Ltd	OVO Energy Pty Ltd
PowerHub	27 618 362 888	PowerHub Pty Ltd	PowerHub Pty Ltd
Powershop	41 154 914 075	Powershop Australia Pty Limited	Powershop	Kogan Energy
Powow Power	39 644 212 322	Powow Power Pty Ltd	Powow Power Pty Ltd
Progressive Green	27 130 175 343	Progressive Green Pty Ltd	Flow Power
Radian Energy	94 633 200 656	Radian Holdings Pty Ltd	Radian Energy
ReAmped Energy	21 605 682 684	ReAmped Energy Pty Ltd	ReAmped Energy
Red Energy/Lumo	60 107 4793 72	Red Energy Pty Limited	Red Energy
Simply Energy	67 269 241 237	IPower 2 Pty Limited & IPower Pty Limited	Simply Energy	IPower 2
Smart Energy	49 639 060 405	Smart Energy Retail Pty Ltd	Smart Energy Retail Pty Ltd
Sumo Power	86 601 199 151	Sumo Power Pty Ltd	Sumo Power Pty Ltd
Synergy	58 673 830 106	Electricity Generation And Retail Corporation	Synergy
Tango Energy	43 155 908 839	Pacific Blue Retail Pty Ltd	Tango Energy	Pacific Blue, Pacific Hydro
Tas Gas	90 110 370 726	Tas Gas Retail Pty Ltd	Tas Gas Retail Pty Ltd
Telstra Energy Retail	23 645 100 447	Telstra Energy (Retail) Pty Ltd	Telstra Energy

State/territory energy concession eligibility

Table 5: this table outlines where information on Services Australia payments and concessions that may be eligible for existing state/territory energy rebates can be located.

Note: each state/territory has additional eligible cohorts, including some Department of Veterans' Affairs cards, for full details go to energy.gov.au.

State/territory	Information location
ACT	www.revenue.act.gov.au > Community Assistance > Utilities Concession
NSW	www.energy.nsw.gov.au > Households > Rebates, grants and schemes > Energy rebates
NT	www.nt.gov.au > Community support and care > Concessions and payments > NT Concession scheme
QLD	www.qld.gov.au > For Queenslanders > Community Support > Cost of living support > Concessions > Energy concessions > Electricity and gas rebates
SA	www.sa.gov.au > Care and Support > Concessions and grants > Household > Energy bill concessions
TAS	www.concessions.tas.gov.au > Electricity > Annual electricity concession
VIC	services.dffh.vic.gov.au > Concessions & benefits > Energy > Annual electricity concession
WA	www.wa.gov.au > Energy Policy WA > Household energy pricing and payment support

FAQs - Energy Bill Relief Fund

Table 6

Item	Description
1	Question: How much is the rebate for 2023-24? Answer: Each state and territory government has determined the eligibility, frequency and amount of the rebate Customers can find more details about the rebate and eligibility at energy.gov.au
2	Question: When will customers get the rebate for 2023-24? Answer: Each state and territory government has determined the eligibility, frequency and amount of the rebate Depending on the state or territory, customers might get bill relief on a single bill or spread across multiple bills Customers can find more details about the rebate and eligibility at energy.gov.au
3	Question: Can customers receive the rebate for an address other than their home address, for example a temporary or term address? Answer: Customers can only get one bill relief for their principal place of residence The Energy Bill Relief Consent workflow automatically populates the customer’s home address (coded HOM on the AD screen). This is the address Services Australia will provide to the customer’s electricity retailer Customers can find more details about the rebate and eligibility at energy.gov.au
4	Question: Can customers receive the rebate if the electricity bill is in their partner’s name? Answer: Each household can only get one bill relief rebate, even if there is more than one eligible person living there To receive the rebate, customers must be the account holder or named on the account and receive an eligible concession card or payment Customers can find more details about the rebate and eligibility at energy.gov.au
5	Question: Can customers sharing accommodation receive the rebate? Answer: Each household can only get one bill relief rebate, even if there is more than one eligible person living there If the customer is not the account holder or named on the account, they should speak with the person who is the account holder Customers can find more details about the rebate and eligibility at energy.gov.au
6	Question: What if I live in a caravan park or apartment building that shares one electricity provider? (Embedded network) Answer: Embedded or on-supplied networks are private electricity networks that serve multiple customer premises (or lots) within a building or self-contained site (such as a caravan park, apartment building or retirement home or village) Customers in embedded networks cannot provide consent through the online workflow or staff assisted process Each state or territory has a specific process for customers who are in embedded networks. Direct the customer to go to energy.gov.au and locate their state or territory government's embedded network process
7	Question: Will customers using pre-paid electricity meters (tokens, e-meters and secure meters) receive the rebate? Answer: The approach for customers who use pre-paid electricity meters such as tokens, e-meters and secure meters has been determined by each state and territory government Customers can find more details about the rebate and eligibility at energy.gov.au
8	Question: What if the customer has changed address? Answer: Use the Change of Address workflow and apply it to their record before completing the Energy Bill Relief Consent workflow Customers can only get the energy bill relief for their principal place of residence Customers can find more details about the Energy Bill Relief Fund and other state and territory concessions at energy.gov.au
9	Question: What if the customer's payment or concession card is cancelled, suspended, newly granted or on a zero rate? Answer: The customer’s electricity retailer will check eligibility for the Energy Bill Relief Fund Customers with complaints or feedback about eligibility should be directed to contact the Treasury Customers can find more details about the rebate and eligibility at energy.gov.au
10	Question: What if the Centrelink customer is also a DVA customer? Answer: DVA customers who are also Centrelink customers can provide their consent via the Centrelink online workflow or staff assisted process.
11	Question: What if the customer is not a Centrelink customer? Answer: Only Centrelink customers can access the Energy Bill Relief Consent workflow or staff assisted process Department of Veterans’ Affairs (DVA) customers only (who are not also a Centrelink customer) cannot use the workflow or staff assisted process. DVA will contact their customers to tell them what to do If contact is received from someone who is not a Centrelink customer, they should be directed to energy.gov.au
12	Questions: Can customers under 16 receive the rebate? Answer: Customers must be the electricity account holder or named on the electricity account Each household can only get one bill relief rebate, even if there is more than one eligible person living there Customers can find more details about the rebate and eligibility at energy.gov.au
13	Questions: Can customers receive the rebate on their gas bill? Answer: The Energy Bill Relief Fund provides targeted relief on electricity bills. It does not apply to other utilities such as gas Customers can find more details about the rebate and eligibility at energy.gov.au
14	Question: What if the customer provided consent directly to their electricity retailer? Answer: If a customer has already provided consent to their electricity retailer, they do not need to complete the Energy Bill Relief Consent workflow If a customer provided their consent to their electricity retailer and now wants to edit or withdraw their consent, they need to contact their electricity retailer
15	Question: Will customers in external territories receive the rebate? Answer: Customers may enquire about the Energy Bill Relief Fund in Australian external territories, including Norfolk Island, Christmas Island and Cocos (Keeling) Islands. Information is available at www.infrastructure.gov.au > Territories, regions & cities > Territories. See: Jervis Bay Territory Indian Ocean Territories of Christmas Island and Cocos (Keeling) Islands Norfolk Island
16	Question: How does the customer know their details will not be shared with another third party? Answer: For further information on data and privacy, customers should be directed to the Centrelink Confirmation eServices (CCeS) Policy, terms and guides webpage on the Services Australia website.
17	Question: How can customers make a complaint? Answer: Customers with complaints or feedback about eligibility should be directed to contact the Treasury Customers should only contact Services Australia via the myGov helpdesk if they have queries or complaints regarding the Energy Bill Relief Fund Consent workflow Customers should be directed to their electricity retailer for complaints regarding the delivery of the rebate

Operational Information