Publications
Needing help after someone has died (HD001) can be printed locally
Suggested text for Q999 manual letters
This table describes some suggested text to be used for manual letters. The Appeal paragraph should be included in both examples.
Item | Description |
1 | Grant letter for a deceased carer Estate of the Late <carer's name> Address Date Dear xxxxxxxx, Please accept our sympathy on the recent loss of <carer's name>. We realise that this is not a good time to discuss payments but it is important that we advise you of the outcome of <carer's name> claim for <Carer Payment/Carer Allowance>. The claim for <Carer Payment/Carer Allowance> has been granted from <date>. A payment of $XXXX will be delivered to <carer's name> nominated bank account on <date>. This is an information notice given under social security law. |
2 | Rejection letter for a deceased carer Estate of the Late <carer's name> Address Date Dear xxxxxx, Please accept our sympathy on the recent loss of <carer's name>. We realise that this is not a good time to discuss payments but it is important that we advise you of the outcome of <carer's name> claim for <Carer Payment/Carer Allowance>. The claim for <Carer Payment/Carer Allowance> has not been successful because <state reason/s>. This is an information notice given under social security law. |
Services Australia website
What to do following a death
Information in your language for community organisations
Payment and Service Finder
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