Claiming Carer Payment (CP) and/or Carer Allowance (CA) 009-04010000

A system issue exists resulting in incorrect and/or incomplete claim forms being issued to customers. Staff must follow the workaround available in Network News Update (NNU) - NNU - PD - CLM - CAR - FCSO issuing incomplete system-generated forms (12719)

Services Australia website

Carers

Carer Allowance

Carer Payment

Payment and Service Finder

While you wait for a Centrelink claim outcome

Carer forms

List of Carer forms

For online forms, see Services Australia forms

Declarations in CDF

Note: use 'Save As' workaround to download/use attachment

Declaration for Carer Payment

Declaration for Carer Allowance claim

Letters

Q999 text: Carer Payment Carer Allowance claim needed

Taskcards with screen shots

Do not share these attachments externally. See Freedom of Information - Information Publication Scheme.

Customer Record

$\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.png$ Adult reassessment - Customer Record

$\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.png$ Child reassessment - Customer Record

Customer First

$\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.png$ Adult reassessment - Customer First

$\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.png$ Child reassessment - Customer First

Operational Information