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Early intervention services for children with disabilities 009-07050000

This document outlines information about early intervention services for children with disabilities.

Locating a child's CRN and providing it to the parent/carer

Step	Action
1	Customer requests child’s CRN Customer contacts requesting a Customer Reference Number (CRN) for their child for the NDIS early childhood early intervention support.. Access the customer's record. Is the child listed on the Child Selection (CHS) screen? Yes, select the child. The child's name, date of birth and CRN are displayed: Advise the customer of the child's CRN If the customer has a Pensioner Concession Card (PCC) or a Family Tax Benefit (FTB) Health Care Card (HCC), advise the customer of the child's CRN is displayed on the card. If the customer requires a letter with the child's CRN go to Step 6 Procedure ends here No, go to Step 2
2	Customer has claimed Carer Allowance (CA) for the child Is the customer receiving, or have they claimed, CA for the child? Yes, in the customer's record, go to the Care Receiver Summary (CRS) screen Advise the customer of the child's CRN If the customer has been granted CA (payment or Health Care Card (HCC) only) in respect of the child, advise the customer that the HCC which they received contains the child's CRN If the customer requires a letter with the child's CRN go to Step 6 Procedure ends here No, go to Step 3
3	Customer has an online account Does the customer have an online account and receive Family Tax Benefit (FTB) and/or Child Care Subsidy (CCS) for the child? Yes, advise the customer they can obtain the child's CRN if they log in to their online account and go to My Profile > My family. Procedure ends here No, go to Step 4
4	Customer has a Centrelink record but there is no link to the child Does either parent have a Centrelink record but the child is not linked to that record? Yes, child is to be linked to customer's record. Advise the customer of the child's CRN. If the customer requires a letter with the child's CRN go to Step 6 Procedure ends here No, go to Step 5
5	Neither parent has a Centrelink record If neither parent has a Centrelink record, one will need to be created: Add customer to the system Link the child to this customer record Advise the customer of the child's CRN If the customer requires a letter with the child's CRN go to Step 6 Procedure ends here
6	Customer requires a letter confirming their child's CRN Send the customer a Q999 letter with the wording: 'This is to advise that the Customer Reference Number held in Services Australia records for your child, (insert name of child), is (insert child's CRN).'